Jessica Gray
North San Juan,CA
Summary
Creative Business Owner with exceptional background spent in cleaning. Proven leader with engaging demeanor and success working in most demanding environments. Trustworthy and reliable.
Overview
23
23
years of professional experience
Work History
Jessica Gray's Cleaning Services
Owner
05.2020 - Current
- Completed professional residential cleaning services.
- Enhanced client satisfaction by providing thorough and efficient cleaning services.
- Enhanced client satisfaction by consistently delivering high-quality cleaning services.
- Enhanced customer satisfaction by providing thorough and efficient cleaning services.
- Performed laundry cleaning services and mopped, swept and polished floor surfaces.
- Offered seasonal deep-cleaning services that enhanced living conditions for clients year round.
- Accommodated special requests from clients, tailoring cleaning services to their specific needs.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
Assistant Manager
Sierra Energy
01.2018 - 05.2020
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Keep accurate records of monetary exchanges, authorization forms, and transaction reconciliations
- Exchange money, credit, and casino chips, and make change for customers
- Issue receipts, refunds, credits, or change due to customers
- Count money and audit money drawers
- Sell gambling chips, tokens, or tickets to patrons or to other workers for resale to patrons
- Reconcile daily summaries of transactions to balance books
- Assist customers by providing information and resolving their complaints
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Greet customers entering establishments
- Answer customers' questions, and provide information on procedures or policies
- Calculate total payments received during a time period, and reconcile this with total sales
- Process merchandise returns and exchanges
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Sort, count, and wrap currency and coins
- Supervise others and provide on-the-job training
- Stock shelves, and mark prices on shelves and items
- Compute and record totals of transactions
- Compile and maintain non-monetary reports and records.
Housekeeping
Self Employed
10.2016 - 01.2018
- Service, clean, or supply restrooms
- Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met
- Disinfect equipment and supplies, using germicides or steam-operated sterilizers
- Wash dishes and clean kitchens, cooking utensils, and silverware
- Polish silver accessories and metalwork, such as fixtures and fittings
- Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas
- Gather and empty trash
- Clean building floors by sweeping, mopping, scrubbing, or vacuuming
- Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items
- Sort clothing and other articles, load washing machines, and iron and fold dried items
- Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers
- Dust and polish furniture and equipment
- Keep storage areas and carts well-stocked, clean, and tidy
- Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary
- Remove snow from sidewalks, driveways, or parking areas, using snowplows, snow blowers, or snow shovels, or spread snow melting chemicals
- Strip, seal, finish, and polish floors
- Run errands, such as taking laundry to the cleaners and buying groceries
- Remove debris from driveways, garages, and swimming pool areas
- Move and arrange furniture and turn mattresses.
Houseboat Cleaner
Emerald Cove Marina Inc
05.2016 - 10.2016
- Service, clean, or supply restrooms
- Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met
- Disinfect equipment and supplies, using germicides or steam-operated sterilizers
- Wash dishes and clean kitchens, cooking utensils, and silverware
- Polish silver accessories and metalwork, such as fixtures and fittings
- Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas
- Gather and empty trash
- Clean building floors by sweeping, mopping, scrubbing, or vacuuming
- Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items
- Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers
- Dust and polish furniture and equipment
- Keep storage areas and carts well-stocked, clean, and tidy
- Request repair services and wait for repair workers to arrive
- Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary
- Strip, seal, finish, and polish floors
- Hang draperies and dust window blinds.
House Boat Cleaner
Emerald Cove Marina Inc.
06.2015 - 10.2015
- Service, clean, or supply restrooms
- Disinfect equipment and supplies, using germicides or steam-operated sterilizers
- Wash dishes and clean kitchens, cooking utensils, and silverware
- Polish silver accessories and metalwork, such as fixtures and fittings
- Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas
- Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items
- Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers
- Dust and polish furniture and equipment
- Keep storage areas and carts well-stocked, clean, and tidy
- Request repair services and wait for repair workers to arrive
- Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary
- Move and arrange furniture and turn mattresses
- Notify managers concerning the need for major repairs or additions to building operating systems.
Housekeeping
Self Employed
06.2005 - 04.2015
- Service, clean, or supply restrooms
- Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met
- Wash dishes and clean kitchens, cooking utensils, and silverware
- Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas
- Gather and empty trash
- Clean building floors by sweeping, mopping, scrubbing, or vacuuming
- Sort clothing and other articles, load washing machines, and iron and fold dried items
- Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers
- Dust and polish furniture and equipment
- Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary
- Remove snow from sidewalks, driveways, or parking areas, using snowplows, snow blowers, or snow shovels, or spread snow melting chemicals
- Run errands, such as taking laundry to the cleaners and buying groceries
- Remove debris from driveways, garages, and swimming pool areas
- Move and arrange furniture and turn mattresses.
Sandwich Maker
Port of subs
11.2004 - 06.2005
- Clean and sanitize work areas, equipment, utensils, dishes, or silverware
- Store food in designated containers and storage areas to prevent spoilage
- Prepare a variety of foods, such as meats, vegetables, desserts, according to customers' orders or supervisors' instructions, following approved procedures
- Take and record temperature of food and food storage areas such as refrigerators and freezers
- Keep records of the quantities of food used
- Place food trays over food warmers for immediate service, or store them in refrigerated storage cabinets
- This was full time employment.
Cook
Milhouse children's Services
12.2003 - 09.2004
- Cook foodstuffs according to menus, special dietary or nutritional restrictions, or numbers of portions to be served
- Wash pots, pans, dishes, utensils, and other cooking equipment
- Take inventory of supplies and equipment
- Bake breads, rolls, and other pastries
- Plan menus that are varied, nutritionally balanced, and appetizing, taking advantage of foods in season and local availability
- This was full time employment
- All food was made from scratch.
Clerk / Stocker
JcPenney
05.2003 - 11.2003
- Greet customers and ascertain what each customer wants or needs
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Compute sales prices, total purchases and receive and process cash or credit payment
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Place special orders or call other stores to find desired items
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
- This was full time employment.
Waitress
Downieville Eatery
08.2001 - 12.2001
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Collect payments from customers
- Take orders from patrons for food or beverages
- Present menus to patrons and answer questions about menu items, making recommendations upon request
- Clean tables or counters after patrons have finished dining
- Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
Education
High School Diploma -
Pliocene Ridge Schools
North San Juan, CA06.2003
Skills
- Client Relationship Building
- Customer Service
- Strong Work Ethic
- Attention to Detail
- Listening Skills
- Excellent Communication
- Multitasking and Organization
- Handling Customer Complaints
- Quality Inspection
Timeline
Jessica Gray's Cleaning Services
Owner
05.2020 - Current
Assistant Manager
Sierra Energy
01.2018 - 05.2020
Housekeeping
Self Employed
10.2016 - 01.2018
Houseboat Cleaner
Emerald Cove Marina Inc
05.2016 - 10.2016
House Boat Cleaner
Emerald Cove Marina Inc.
06.2015 - 10.2015
Housekeeping
Self Employed
06.2005 - 04.2015
Sandwich Maker
Port of subs
11.2004 - 06.2005
Cook
Milhouse children's Services
12.2003 - 09.2004
Clerk / Stocker
JcPenney
05.2003 - 11.2003
Waitress
Downieville Eatery
08.2001 - 12.2001
High School Diploma -
Pliocene Ridge Schools
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