Jessica Gray
Dunnellon,FL
Summary
Dependable office management professional brings many years of experience in administrative oversight. Self-starter and skilled team leader with history unifying staff under common goals, modeling organizational efficiency, and instilling customer service excellence.
Overview
20
20
years of professional experience
Work History
Director of Operations
Grays Construction
Dunnellon, FL
07.2018 - 07.2024
- Recruited employees and provided orientation and training.
- Supervised employees by communicating job expectations, appraising job results, and disciplining employees
- Established policies and procedures to enhance staff training, coaching, counseling, and career development.
- Managed timelines and project schedules for contracted work
- Created and executed strategies to optimize efficiency and productivity at multiple work locations.
- Monitored and procured needed supplies for each job.
Human Resource Administrative Assistant/Receptionist
Expert Global Solutions
Newport News, VA
02.2015 - 07.2018
- Efficiently handled employee requests and answered questions, ensuring high-level customer satisfaction.
- Managed benefits enrollment process for new hires
- Verified and maintained current I-9 documentation records.
- Assisted in processing online investigation requests and aided in conducting background checks for new employees
- Enhanced accuracy and efficiency by maintaining and organizing HR records
- Assisted in preparation of performance review forms
- Contributed to various research initiatives and special assignments under the guidance of HR Director
- Assisted in facilitating recruitment and interview procedures.
- Made photocopies, faxed documents, and performed other clerical functions.
- Maintained accurate records by filing papers and documents correctly in designated employee files
- Prepared various types of correspondence
- Created and organized new employee files
- Processed incoming and outgoing mail efficiently
- Performed other duties as assigned.
Staffing Director
In Charge of International Student Program
Virginia Beach, VA
03.2004 - 10.2006
- Oversaw the recruitment and selection process for all personnel
- Managed 10-20 pools throughout the season
- Generated annual contract proposals
- Managed international exchange student program.
Education
Bachelor of Science - Business Administration/Human Resource Managment
The University of West Florida
Pensacola, FL05-2025
High School Diploma -
Western Branch High School
Chesapeake, VA01.2001
Skills
- Scheduling
- Meeting Coordination
- Calendar Management
- Appointment Scheduling
- Customer Service
- Office Administration
- Office staff leadership
- Organization
- Spreadsheet Management
- Multi-Line Phone Systems
- Schedule Management
- Mail distribution
- File systems management
- Personnel records maintenance
- Microsoft Office and Docusign
Assessments
- Administrative assistant/receptionist, Proficient, 09/01/21, Using basic scheduling and organizational skills in an office setting
- Working with MS Word documents, Proficient, 09/01/21, Knowledge of various Microsoft Word features, functions, and techniques
Personal Information
Title: Human Resource Administrative Assistant/Receptionist - Expert Global Solutions
References
References available upon request.
Timeline
Director of Operations
Grays Construction
07.2018 - 07.2024
Human Resource Administrative Assistant/Receptionist
Expert Global Solutions
02.2015 - 07.2018
Staffing Director
In Charge of International Student Program
03.2004 - 10.2006
Bachelor of Science - Business Administration/Human Resource Managment
The University of West Florida
High School Diploma -
Western Branch High School