Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jessica Gray

Ravenna,USA

Summary

Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.

Experienced with strategic planning, financial management, and team leadership. Utilizes industry knowledge to drive business growth and operational efficiency. Track record of creating and implementing innovative strategies to enhance profitability and productivity.

Skilled healthcare professional prepared for this role with strong emphasis on patient care and support. Known for reliability and adaptability in dynamic environments, consistently contributing to team success. Expertise includes patient assistance, monitoring vital signs, and maintaining clean and safe environment. Recognized for strong communication, empathy, and results-driven approach.

Mental health professional with extensive background in therapeutic care and patient support. Known for effective collaboration and adaptability in dynamic healthcare settings. Focused on delivering compassionate care and fostering positive, team-oriented environment.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Owner

Gray Label Co.
02.2025 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Place orders, inventory, and make all products for homecare company.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed and maintained courteous and effective working relationships.

Lead Graphic Designer

DG Custom Graphics
01.2020 - Current



  • Responsible for responding to emails, calls, and messages in a timely manner.
  • use of t shirt press, vinyl cutter, and graphic design platforms and templates in order to complete custom clothing orders.
  • Revamped presentation templates for improved visual appeal, leading to increased audience engagement during meetings and conferences.
  • Balanced artistic creativity with practical business considerations, resulting in well-rounded designs that achieved desired outcomes.
  • Presented design concepts to clients in a persuasive manner, securing project approval and fostering strong relationships.
  • .Regularly reviewed industry trends staying current on best practices, emerging technologies, and new design tools.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Designed customized solutions for clients, tailoring products/services to meet their unique requirements.
  • Enhanced client satisfaction by creating visually appealing and user-friendly designs for various projects.
  • Conducted research on emerging trends in health education, staying informed about best practices and incorporating relevant findings into program design.

Resident Care Coordinator

GENTLEBROOK
03.2025 - 08.2025
  • Manage a house of 6-8 individuals, complete medication passes, prepare meals, light house keeping, assistance with ADL’s, community engagement, scheduling, time management, transportation, activities, education, work shop program, behavior assessment, Cristi intervention, emergency preparedness, emergency medication administer
  • Evaluated staff performance regularly through observation, providing constructive feedback for professional growth.
  • Coordinated the resident admission and discharge process, ensuring a smooth transition and minimizing stress for residents and families.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Completed regular check-ins and progress report for each client.
  • Recorded status and duties completed in logbooks for management.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained a safe and clean environment by adhering to infection control protocols during medication administration.
  • Achieved high levels of efficiency while distributing medications by organizing daily routines around individual patient schedules and needs.
  • Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Demonstrated adaptability in the face of medical emergencies, providing crucial assistance during critical situations as needed.
  • Reduced medication errors by diligently maintaining and updating medication records for each patient.
  • Administered prescribed drugs to high-volume patient caseload.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Assisted in inventory management, ensuring an adequate stock of medications was always available for patients'' needs.
  • Upheld strict confidentiality standards, safeguarding sensitive patient information at all times during recordkeeping duties.
  • Reported changes in patient status regarding drug therapy.
  • Boosted patient compliance with medication regimes through compassionate guidance and support.

Hospice STNA

ELARA CARING
10.2023 - 02.2025
  • Key responsibilities are to work directly under the supervising RNCM. Provide hands on care to patients in their homes, facilities, SNF, memory care, etc.
  • Communicating and tracking medical changes, wound care, bathing, and dressing. Assistance with personal care, including hair, skin, oral care, and nails. Helping with toileting or incontinence care. Light meal preparation and light housekeeping. Tasks to ensure a clean and comfortable environment. Spending companionship time with patients and educating family members or staff.
  • Assisted with patient transfer and ambulation.
  • Assisted patients in daily activities, promoting their independence and dignity.
  • Kept accurate records of patients' care, condition, and progress.
  • Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Maintained accurate documentation of patient care, facilitating effective communication among healthcare team members.
  • Demonstrated adaptability by caring for a diverse range of patients with varying needs.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Managed challenging behaviors effectively through de-escalation techniques and clear communication methods with both the patient and staff involved.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Conducted regular safety checks on patient rooms, addressing potential hazards immediately.
  • Reduced risk of infections with diligent adherence to hygiene and sanitation protocols.
  • Coordinated mealtime assistance for patients requiring feeding support, ensuring proper nutrition intake daily.
  • Safely transported patients throughout the facility using proper transfer techniques and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Provided emotional support for patients and their families during difficult times, fostering trust and rapport.
  • Monitored vital signs, promptly reporting any abnormalities to the supervising nurse.
  • Administered basic first aid when necessary, prioritizing patient well-being above all else.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.

PRN STNA

OCAL Solutions
03.2023 - 12.2024
  • Key responsibilities are to pick up desired shifts, arrive on time, clock out on time, and assist the facility staff in any way that directly relates to my current state STNA license.
  • Contributed to an inclusive environment by treating all patients with respect and cultural sensitivity.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Documented patient information and care activities in electronic health record.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Kept accurate records of patients' care, condition, and progress.
  • Assisted patients in daily activities, promoting their independence and dignity.
  • Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.

Mental Health Tech.

Sunrise Vista Behavioral Health and Hospital
04.2022 - 03.2023
  • Supervise patients in a lock down mental health hospital.
  • Conduct suicide checks, 1:1 watch, room checks, quarterly rounds, light cleaning, paperwork, documentation, medical records, filing, charting, vitals, blood sugars.
  • Provide snacks, meals, drinks, and group therapy sessions lead by mental health techs.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
  • Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
  • Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
  • Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
  • Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
  • Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery.
  • Implemented group therapy sessions, facilitating open communication and fostering a supportive community among patients.
  • Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
  • Leveraged professional expertise in behavioral management techniques to minimize disruptions within the therapeutic environment.
  • Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
  • Contributed to a culture of excellence within the facility by consistently upholding high standards of care and actively seeking opportunities for improvement.
  • Participated in continuous professional development opportunities to stay current with industry trends and advance skillset.

Bartender/Server/Hostess

Blue fig-Alliance, OH
01.2012 - 01.2020
  • I started as a hostess and server.
  • I started covering bar shifts as needed until I gained a full time bartending and management position with scheduling duties, inventory, orders.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.

Education

Associate of Applied Science - Psychology

South College
Knoxville, TN
12-2025

Skills

  • Crisis Intervention
  • Vital Signs
  • Memory Care
  • Hospice Care
  • Group Therapy
  • Associate's in psychology
  • Behavioral Health
  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • End-of-life care
  • HIPAA compliance
  • Dressing assistance
  • Bathing assistance
  • Feeding assistance
  • Patient care
  • Continuing education
  • Basic life support
  • Ambulation assistance
  • Hospice education
  • Problem-solving
  • Time management
  • Multitasking
  • First aid and safety
  • Behavior redirection
  • Client support
  • Compassionate caregiving
  • Medication administration
  • Behavioral management
  • Health and safety requirements
  • Graphic design
  • Logo design
  • Social media design
  • Logo creation
  • Image editing
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Behavior observation
  • Stress reduction techniques
  • Suicide prevention
  • Behavior management

Certification

  • STNA
  • CNA
  • RBT
  • MHT
  • CPR
  • BLS

Timeline

Resident Care Coordinator

GENTLEBROOK
03.2025 - 08.2025

Owner

Gray Label Co.
02.2025 - Current

Hospice STNA

ELARA CARING
10.2023 - 02.2025

PRN STNA

OCAL Solutions
03.2023 - 12.2024

Mental Health Tech.

Sunrise Vista Behavioral Health and Hospital
04.2022 - 03.2023

Lead Graphic Designer

DG Custom Graphics
01.2020 - Current

Bartender/Server/Hostess

Blue fig-Alliance, OH
01.2012 - 01.2020

Associate of Applied Science - Psychology

South College

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Jessica Gray