JESSICA GRECO
Colorado Springs,CO
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, as demonstrated at Starbucks. Excels in problem-solving and effective communication, significantly improving team efficiency and service quality. Mastery in cash handling and fostering positive customer interactions showcases a strong work ethic and organizational skills.
Overview
6
6
years of professional experience
Work History
Barista
Starbucks
Doylestown, PA
07.2024 - Current
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
Host/barista
Turning Point
Warrington, PA
05.2024 - 07.2024
- Greeted guests upon arrival and provided them with menus.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Notified server after seating parties in section to facilitate prompt service.
- Accommodated guests with children and special needs to promote comfortable dining experience.
SERVER
PATHWAYS
warrington
05.2023 - 08.2023
- Demonstrated ability to interact with customers in a friendly and professional manner
- Used good communication skills to reduce guest dissatisfaction
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
- Used focus and memorization skills to keep track of tables and remember orders
- Resolved customer complaints and inquiries in a timely manner
- Operated cash registers and handled cash and card transactions
- Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality
- Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner.
BARISTA
TARGET-STARBUCKS
warrington
09.2022 - 07.2023
- Utilized problem-solving skills to troubleshoot technical issues with coffee machines or other equipment.
SERVER
NINAS WAFFLES
doylestown
04.2022 - 08.2022
- Assisted with training new wait staff members to ensure proper procedures were followed at all times
- Answered telephones to take reservations or to-go orders
- Memorized frequent customer preferences to build relationships and loyalty
- Utilized teamwork skills to collaborate effectively with kitchen staff during busy periods
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
FROSTER
NOTHING BUNDT CAKES
warrington
05.2019 - 12.2021
- Focused on learning new skills and staying updated with industry changes
- Met deadlines while maintaining high-quality deliverables.
DOG WATCHER
DOGTOWN
colmar
08.2018 - 04.2019
- Provided pet owners with peace of mind while away by providing attentive care to their beloved pets
- Developed strong relationships with clients through exceptional customer service skills and an overall positive attitude
- Answered telephones and scheduled appointments
- Did facility laundry and cleaned, organized, maintained and disinfected animal quarters, such as pens and stables and equipment, such as saddles, and bridles.
Education
HIGH SCHOOL DIPLOMA -
CENTRAL BUCKS SOUTH
warrington, pa06.2018
Skills
- Strong Work Ethic
- Time Management
- Problem Solving
- Positive Attitude
- Cash Handling
- Organizational Skills
- Effective Communication
- Cleanliness Standards
Timeline
Barista
Starbucks
07.2024 - Current
Host/barista
Turning Point
05.2024 - 07.2024
SERVER
PATHWAYS
05.2023 - 08.2023
BARISTA
TARGET-STARBUCKS
09.2022 - 07.2023
SERVER
NINAS WAFFLES
04.2022 - 08.2022
FROSTER
NOTHING BUNDT CAKES
05.2019 - 12.2021
DOG WATCHER
DOGTOWN
08.2018 - 04.2019
HIGH SCHOOL DIPLOMA -
CENTRAL BUCKS SOUTH