Jessica Green

As an Operations Associate, it is my job to answer phone calls daily, use Microsoft Outlook to answer any and all customer emails, or send emails within the Secretary of State. Doing various tasks on our CICSprod software, excel, physical and electronic paperwork, etc. Other tasks assigned.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

• Oversaw and maintained patients' rooms, group living areas, and nurse stations.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.

• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Oversaw and maintained patients' rooms, group living areas, and nurse stations.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
• Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
• Reduced patient stress levels through effective communication and active listening skills.
• Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
• Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
• Enhanced patient satisfaction by providing compassionate and attentive care.
• Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
• Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
• Assisted patients with daily living activities, promoting independence and dignity.
• Ensured prompt response to call lights, addressing patient needs in a timely manner.
• Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
• Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.

• Enhanced customer satisfaction with timely meal preparation and consistent quality.
• Cleaned and maintained work areas, equipment and utensils.
• Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
• Followed food safety practices and sanitation guidelines.

• Built strong relationships with clients and their families by establishing trust through consistent communication and genuine empathy.
• Provided exceptional end-of-life support for terminally ill clients while ensuring dignity, comfort, and respect during their final days.
• Transported clients for medical and personal outings.
• Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
• Ensured a safe and clean environment for clients by performing light housekeeping tasks and proper sanitation practices.
• Promoted client health by preparing nutritious meals according to dietary restrictions and preferences.
• Improved client satisfaction by providing personalized home care services tailored to individual needs.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Obtained client medical history, medication information, symptoms, and allergies.
• Performed medical records management, including filing, organizing and scanning documents.

• Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
• Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
• Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
• Offered product samples to customers, generating additional sales through taste-testing.

• Answered customer questions and provided detailed product information.
• Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
• Coordinated efficient organization, palletizing and transportation of completed packages.
• Maintained tidy and clean work areas to promote optimal productivity and safety standards.