JESSICA Torres
Felton,DE
Summary
Certified Nursing Assistant and Therapy Aid with 15+ years worked in fast-paced environment handling confidential paperwork, administering medication, and providing quality patient care. Established record of reliability and creating positive rapport with patients, family, and staff. Possesses a high attention to detail, strategic organization skills, and an over-achieving mentality to set and reach professional objectives.
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Nursing Assistant and Therapy Aid
Delaware Veterans Home
Milford, DE
03.2015 - 12.2020
- Delivered compassionate, knowledgeable nursing assistance to 280-bed long-term care facility
- Provide nursing assistance to Armed Forces veterans via at home care or within the facility
- Assess, test, and chart vital signs, including blood pressure, temperature, blood sugar levels, and collect lab samples for pre-and post-operation patients
- Communicate and record condition and behavior of patients with staff
- Tending to patients with chronic illnesses
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
- Collected specimens for laboratory testing such as urine samples and blood draws.
- Performed basic nursing skills such as changing wound dressings and administering enemas.
- Prepared treatment rooms for examinations by stocking them with necessary supplies and ensuring that all equipment was in proper working order.
- Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
Private Medical Assistant
Private Sector Enterprise
05.2014 - 06.2018
- Delivered compassionate knowledgeable medical/nursing assistance to 65yr old stroke patient
- Maintained patient trust, dignity and respect while minimizing discomfort during health care and duties, bathing and providing comfort in every way possible
- Performed daily activities in home setting including meal prep, doctor appt visits, and light housekeeping
Certified Medical Assistant
Cadia Capital Rehab Center
Milton, DE
12.2010 - 05.2014
- Assess vital signs, collect lab samples, and provide pre- and post-operative care
- Complete and submit clinical and documentation in accordance with agency guidelines
- Perform routine tests such as urine dipstick, vision, and hearing tests
- Work in diverse setting including nursing homes, hospitals, private residence
- Tended to patients with chronic illnesses
Customer Service Agent / Cashier
Lowes
Camden, DE
02.2009 - 12.2010
- Adhere to all safety guidelines, protocols, and regulations
- Respond and answer customer service calls with product knowledge, technical expertise and professional communication
- Maintained merchandising, store appearance, organizing shelves and stocking
- Performed timely and professional transactions, handling cash, company orders and other types of purchases
Education
Associates in Science - Occupational Therapy
Delaware Technical Community College
05.2020
Associates in Science - Psychology
Delaware Community College
Dover 06.2017
Certified Nursing Assistant -
Polytech Adult Education
01.2009
Skills
- Medical administration
- Documentation and charting
- Behavioral observation
- Physically fit and able to lift patients
- Catheter change and preparation
- Grooming / bathing assistance
- Quick problem solver
- Customer service focused
- HIPPA compliance
- Microsoft Office
- Windows and Mac OS
- Electronic Medical Record
- Complaint resolution
- Account updating
- Office equipment proficiency
- Tactful and diplomatic
- Sales expertise
- Hospitality and accommodation
- Brand representation
- Documentation
- Recordkeeping strengths
- Banking operations support
- Researching
- Adaptive team player
- Retail sales customer service
- Courteous demeanor
- Multi-line telephone operations
- Filing
Certification
- Certified Nursing Assistant, Delaware, 01/01/09 - Present
- Medical Assistant, Delaware, 01/01/11 - Present
- CPR, First Aid, and BLS Certified
Timeline
Nursing Assistant and Therapy Aid
Delaware Veterans Home
03.2015 - 12.2020
Private Medical Assistant
Private Sector Enterprise
05.2014 - 06.2018
Certified Medical Assistant
Cadia Capital Rehab Center
12.2010 - 05.2014
Customer Service Agent / Cashier
Lowes
02.2009 - 12.2010
Associates in Science - Occupational Therapy
Delaware Technical Community College
Associates in Science - Psychology
Delaware Community College
Certified Nursing Assistant -
Polytech Adult Education