Hi, I’m
Jessica Green
Customer Experience Manager
Grand Island,NE
Summary
Experienced in managing and enhancing customer experiences, consistently delivering exceptional results. Effectively leading teams to achieve high levels of customer satisfaction and loyalty. Reputation for effective collaboration and adaptability in dynamic environments, driving success. Proficient in resolving complex issues and implementing strategic improvements, well-equipped to contribute to the growth and success of any organization.
Overview
10
years of professional experience
1
Certification
Work History
Five Below
Customer Experience Manager
10.2024 - Current
Job overview
- Customer Experience Manager
- Training Associates
- Checking and setting sales and donation goals
- Experience with customer surveys
- Handling Customer Feedback
- Handling Customer donations to places like schools, libraries, events
- Manger functions
- Shift Leader
- Merchandising Items
- POG Set Plans
- Cash Register Experience on Both Manual Registers and Self-Check Registers
- Cash Handling Experience for Opening and Closing Store
- Experience Includes Brinks Deposit System
- Regular Store Cleaning Including Sweeping, Mopping, Cleaning Registers and Restrooms to Covid 19 Standards
- Inventory Experience
Five Below
Merchandising Manager
09.2021 - Current
Job overview
- Freight Management
- Shift Leader
- Merchandising Items
- POG Set Plans
- Cash Register Experience on Both Manual Registers and Self-Check Registers
- Cash Handling Experience for Opening and Closing Store
- Experience Includes Brinks Deposit System
- Regular Store Cleaning Including Sweeping, Mopping, Cleaning Registers and Restrooms to Covid 19 Standards
- Inventory Experience
Five Below
Full Time Supervisor
05.2022 - 07.2022
Job overview
- Shift Leader
- POG Set Plans
- Cash Register Experience on Both Manual Registers and Self-Check Registers
- Cash Handling Experience for Opening and Closing Store
- Experience Includes Brinks Deposit System
- Regular Store Cleaning Including Sweeping, Mopping, Cleaning Registers and Restrooms to Covid 19 Standards
- Inventory Experience
Alohma Vapors
Sales Associate
04.2021 - 08.2021
Job overview
- Sales in the Vaping Industry including devices, and juices
- CBD and Delta 8 Sales
- Following Policy for Checking IDs for Age Restricted Items
- Cash Register Experience on Manual Register
- Cash Handling Experience for Opening and Closing Store
- Cleaning Store including Sweeping, Mopping
Burlington Stores
Cashier/Customer Service/Sales Associate
11.2019 - 02.2020
Job overview
- Cashier Experience on Manual Registers
- Customer Service including Greeting Customers, Answering Questions, Assisting in Returns and Exchanges
- Seasonal Position
Walmart
Baker/Cake Decorator
09.2017 - 01.2018
Job overview
- Decorating Cakes, Cupcakes, and Cookies
- Discounting food items an removing expired food items from sales floor
- Stocking Food Items to sales floor following food rotation based on expiring dates
- Taking customer orders both in person and on the phone
- Customer Service including answering questions and helping direct customers to item locations
- Following Food Safety Protocols
Menards
Millwork Sales/ Cabinets and Appliances Sales
12.2014 - 09.2017
Job overview
- Customer Service
- Millworker training in doors, windows, and wood trim as well as garage doors and openers
- Special Orders from customers in Programs such as Jeld Wen Windows, Crestline Windows, and Mastercraft Doors
- Operating Wood Saws
- Cleaning Department areas such as dusting, sweeping, cleaning windows
- Stocking Freight
- Inventory Experience
- Sales in Cabinets and Appliances
Yonkers
Retail Sales Associate
10.2014 - 12.2014
Job overview
- Customer Service
- Cashier Experience on Manuel Registers
- Stocking freight
- Folding Clothes
- Store Credit Card Applications
Foothills Apartments
Maintenance/Miscellaneous Work
01.2010 - 10.2014
Job overview
- Clean Apartments including Panting and Shampooing Carpets
- Miscellaneous Yard Work such as Mowing, weed eating, planting flowers and trees, fixing in ground sprinkler systems, picking up trash on site
- Helping Take Appointments for Showing Apartments
- Collecting Rent Payments
- Miscellaneous Maintenance such as replacing light bulbs, replacing furnace filters, fixing toilets, unclogging drains
Education
University of WyomingLaramie, WY
Some College from Criminal Justice
05.2014
Holy Family High SchoolBroomfield, CO
High school or equivalent
05.2013
Skills
- Management
- Sales
- Cash handling
- Computer skills
- Customer service
- Baking
- Food safety
- Cleaning
- Landscaping
- Digital art
- Cake decorating
- Food handling
- Photography
- Freight
- Cashiering
- Merchandising
Certification
driver's license
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Experience Manager
Five Below
10.2024 - Current
Full Time Supervisor
Five Below
05.2022 - 07.2022
Merchandising Manager
Five Below
09.2021 - Current
Sales Associate
Alohma Vapors
04.2021 - 08.2021
Cashier/Customer Service/Sales Associate
Burlington Stores
11.2019 - 02.2020
Baker/Cake Decorator
Walmart
09.2017 - 01.2018
Millwork Sales/ Cabinets and Appliances Sales
Menards
12.2014 - 09.2017
Retail Sales Associate
Yonkers
10.2014 - 12.2014
Maintenance/Miscellaneous Work
Foothills Apartments
01.2010 - 10.2014
University of Wyoming
Some College from Criminal Justice
Holy Family High School
High school or equivalent
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