Jessica Green

Proven track record of developing and maintain staff, managing customer feedback through True NPS, and maintaining customer checkout experience scores of ≥90%.
• Led associate training focused on customer service, sales techniques, and store procedures.
• Set and managed sales and donations goals aligning with company KPIs.
• Collected and responded to customer feedback to improve overall customer satisfaction.
• Managed store donations for community outreach efforts, including donations to schools, libraries, animal shelters, and local events.
• Performed key managerial functions including shift leadership, team management of teams ≤15 members, and daily retail operations.
• Executed merchandising strategies and POG setups to optimize product displays and drive sales.
• Operated both manual and self-checkout registers with precision and maintained accuracy in all cash handling procedures. Maintained precision and accuracy with all cash handling paperwork and computer programs per store opening and closing protocols, including secure cash deposits using the Brinks system.
• Ensured cleanliness of the store, including COVID-19 compliance for restrooms, registers, and floors.
• Conducted inventory counts, stock replenishment, and inventory management tasks to support product availability.

Proven leader in visual merchandising and freight team management, with a record of driving sales through product presentation and efficient inventory control.
• Led visual merchandising strategies to align with company standards and seasonal trends, specializing in trends geared towards teens and tweens.
• Developed and executed POGs, endcaps, and promotional displays to optimize product visibility and availability to customers.
• Ensured timely stock placement and product rotations.
• Trained and supervised associates on merchandising standards.
• Managed freight team operations including receiving, processing, and stocking merchandise.
• Managed backroom organization and safety protocols.
• Collaborated with store manager for scheduled team shifts to align labor hours to freight.
• Performed key managerial functions including shift leadership, team management of teams ≤15 members, and daily retail operations.
• Operated both manual and self-checkout registers with precision and maintained accuracy in all cash handling procedures. Maintained precision and accuracy with all cash handling paperwork and computer programs per store opening and closing protocols, including secure cash deposits using the Brinks system.
• Ensured cleanliness of the store, including COVID-19 compliance for restrooms, registers, and floors.
• Conducted inventory counts, stock replenishment, and inventory management tasks to support product availability.

Knowledgeable Millwork Sales Associate with expertise in recommending custom doors, windows, cabinetry, and trim work, delivering product guidance tailored to customer needs and orders, and driving millwork sales.
• Delivered exceptional customer service by assisting customers with product selection in millwork and cabinetry, including doors, windows, trim work, cabinetry, and garage door supplies.
• Trained in millwork product knowledge, enabling recommendations and support to both casual retail and contractor customers.
• Processed and ensured accuracy on custom orders using vendor programs such as Jeld-Wen Windows, Crestline Windows, and Mastercraft Doors. Received in-bound calls for custom order quotes.
• Operated wood saws and other tools to prepare materials for customer projects and in-store displays. Followed safety protocols regarding the tools required.
• Maintained department cleanliness and organization to uphold store presentation standards, including dusting, sweeping, and window and door cleaning.
• Stocked freight and conducted inventory count to ensure product availability.

Knowledgeable Vape and CBD sales associate with an understanding of product offerings, customer needs, and state compliance regulations.

Customer focused seasonal retail cashier with experience in fast paced environments, maintaining positive checkout experience, and assisting seasonal shoppers.

Creative and detail-oriented bakery associate specializing in custom order cake decorating.

Sales associate and cashier with experience in women’s clothing at a department store.

Dependable property assistant for a family-managed apartment complex with experience in general and yard maintenance, rent collection and issuing rent receipts, tenant communication, and booking apartment showings.