Jessica Green
Houston,TX
Summary
Versatile and results-driven professional with 13+ years of experience in human resources leadership and commercial trucking claims management. Proven success in leading HR strategy, resolving complex claims, and optimizing workforce operations across transportation, retail, and insurance industries. Adept in DOT and FMCSA compliance, employee relations, training, and operational risk mitigation. Known for fostering strong teams, reducing liability exposure, and creating scalable processes in high-demand environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
HR Manager
Party City
Houston, TX
08.2023 - 12.2024
- Oversaw HR operations across multiple retail locations, supporting over 150 employees.
- Led recruitment, onboarding, and retention efforts, reducing turnover by 18%.
- Managed investigations, disciplinary actions, and ADA/EEOC compliance.
- Partnered with corporate leadership to implement performance management programs and employee recognition initiatives.
Commercial Claims Examiner
Nationwide E&S
Remote
03.2020 - 07.2023
- Investigated, evaluated, and resolved complex trucking claims including bodily injury, property damage, and cargo loss.
- Handled high-dollar claims with litigation potential; collaborated with legal teams and outside adjusters.
- Ensured full regulatory compliance and accurate reserve setting across a national caseload.
- Reduced average claim cycle time by 22% through workflow streamlining and digital documentation practices.
HR Manager
Renegade Transportation
Houston, TX
01.2011 - 02.2020
- Managed all HR functions for a regional commercial trucking company with over 100 drivers and support staff.
- Developed DOT/FMCSA-compliant hiring and training programs.
- Led conflict resolution efforts, drastically reducing workplace disputes and driver attrition.
- Implemented a new HRIS system, cutting administrative overhead by 30%.
Education
Bachelor of Business Administration -
Sam Houston State University
12.2014
Skills
- HR Strategy & Compliance
- Commercial Trucking Claims
- Employee Relations & Retention
- Investigations & Risk Management
- Talent Development & Performance Coaching
- DOT/FMCSA Regulatory Compliance
- Policy Implementation & HRIS Systems
- Conflict Resolution & Mediation
- Claims Negotiation & Settlement
- Process Improvement & SOP Creation
Certification
PHR
Timeline
HR Manager
Party City
08.2023 - 12.2024
Commercial Claims Examiner
Nationwide E&S
03.2020 - 07.2023
HR Manager
Renegade Transportation
01.2011 - 02.2020
Bachelor of Business Administration -
Sam Houston State University