Jessica Greenfield
Royal Oak
Summary
Driven to maintain high standards to enhance customer satisfaction. Excelled in money handling and training, mentoring staff to peak performance. Demonstrated adaptability and a keen eye for detail, ensuring top-notch service and operational efficiency. Strong leader and problem-solving skills dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure Process Assisstant position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Crew Member
Bruegger's Bagels
05.2011 - 06.2013
- Worked front counter and back of house.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Helped put with prepping food for daily use and labeling items with expiration dates.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Became familiar with products to answer questions and make suggestions.
- Trained new team members on procedures, customer service, and sales techniques.
Shift Manager
Bruegger's Bagels
04.2015 - 10.2020
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks to meet state regulations.
- Handled all the money for registers and to drop off deposits at bank and well as exchanging dollar bills for coins.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Oversaw loading and unloading of packages in store.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Made deliveries to local businesses.
- Woke up at 5am to bake all the bagels and sweets for the morning rush.
- Supervised staff on opening and closing shifts on a daily basis.
Front of House Employee
Plum Market
05.2021 - 12.2021
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Handled catering pick ups and placing orders for any service the customer may need.
- Replenished serving stations with fresh food and cleaned up spills.
- Prepared salads, soups and sandwiches for customers.
- Decorated our display case with fresh fruits and vegetables to ensure our food looked presentable and worth a try.
Outbound Warehouse Associate
Amazon
01.2022 - 06.2023
- Developed and implemented strategies to increase customer satisfaction.
- Established strong relationships with key team members, facilitating effective communication in departments.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety in both pack and sort.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
Outbound Warehouse Associate
Amazon
06.2023 - Current
- Worked professionally with team members and across departments to meet demands of high-volume environment.
- Managed time effectively while handling multiple responsibilities simultaneously in a fast-paced warehouse setting without sacrificing attention to detail or quality standards expected from management team members'' work performance evaluations throughout career history as an Outbound Warehouse Associate.
- Followed safe handling processes for different types of loads and materials.
- Collaborated with managers to reduce mix up for any upcoming orders.
- Assisted in training new hires, sharing best practices for efficient and accurate order processing to maintain a high standard of service across the team.
- Willing to hear feedback from managers and co-workers.
- Reduced errors in shipments by double-checking item(s) to ensure its qualified to be sent out to customers.
- Maximized order fulfillment speed by consistently meeting or exceeding daily performance metrics set by management.
Education
High School Diploma -
Berkley High School
Berkley05.2013
Skills
- Money Handling
- Team Collaboration
- Training and Mentoring
- Reliable
- Customer Relations
- Problem-solving abilities
- Organizational Skills
- Equipment Monitoring
- Adaptability and Flexibility
- Attention to Detail
- Sales and Promotions
- Customer Needs Assessment
- Work Order Procedure
Timeline
Outbound Warehouse Associate
Amazon
06.2023 - Current
Outbound Warehouse Associate
Amazon
01.2022 - 06.2023
Front of House Employee
Plum Market
05.2021 - 12.2021
Shift Manager
Bruegger's Bagels
04.2015 - 10.2020
Crew Member
Bruegger's Bagels
05.2011 - 06.2013
High School Diploma -
Berkley High School
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