Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jessica Gregory

Cornell,IL

Summary

Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.

Overview

5
5
years of professional experience

Work History

Closing Administrator

CrossCountry Mortgage LLC
01.2021 - Current
  • Entered and maintained departmental records in company database.
  • Collected information from all loans that come to Closing.
  • Assigned 400-600 loans a day.
  • Coordinated rush files between branch, closer and managers.
  • Monitored several email boxes to proactively accommodate closings between branch and closers.
  • Contacted borrowers' employer to obtain final verification of employment in a professional setting.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.

Temporary Position-Packer

Lafeber
09.2020 - 12.2020
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.

Customer Service Representative

Teleperformance USA
12.2019 - 09.2020
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.

Education

High School Diploma -

Streator Township Highschool
Streator, IL
05.2018

Skills

  • Microsoft Office
  • Excellent verbal and written communication
  • Critical thinking and problem solver
  • Office Administration
  • Attention to Detail
  • Team Building and Leadership

Accomplishments

  • Given the responsibility to train new-hires in my role.
  • Cross trained in different positions in my department.

Timeline

Closing Administrator

CrossCountry Mortgage LLC
01.2021 - Current

Temporary Position-Packer

Lafeber
09.2020 - 12.2020

Customer Service Representative

Teleperformance USA
12.2019 - 09.2020

High School Diploma -

Streator Township Highschool

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Jessica Gregory