Jessica Gregory
Auburn,WA
Summary
Detail-oriented Operations Leader with 10+ years of experience coordinating complex workflows, scheduling, and team management in high-volume environments. Adept at cross-functional collaboration, cost control, and driving operational efficiency. Seeking to transition into a Project Engineer role where strong leadership, communication, and technical coordination will support successful project delivery.
Overview
17
17
years of professional experience
Work History
General Manager
Auntie Anne's Pretzels
Auburn, WA
04.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Operations Manager
Cupcake Royale
Seattle, WA
01.2013 - 03.2023
- Oversaw operational workflow for customer, café, and wholesale orders; coordinated logistics like project scheduling.
- Managed hiring, training, and development for 18 employees.
- Conducted weekly scheduling and labor forecasting while coordinating across departments.
- Introduced efficiencies that cut inventory waste by 15% and improved labor utilization by 10%.
- Created product timelines, including sourcing and cost negotiation with vendors, reflecting procurement tasks in construction.
- Conducted performance reviews and adjusted workflows to uphold quality and production standards.
Assistant Bakery Manager
Cupcake Royale
Seattle, WA
05.2012 - 01.2013
- Developed weekly shift schedules and tracked labor metrics.
- Assisted in product rollout, collaborating with leadership on timelines and resource allocation.
- Trained staff on SOPs and compliance standards.
Lead Prep Cook
Specialty’s Café & Bakery
Seattle, WA
03.2008 - 11.2011
- Managed prep production including ordering, tracking par levels, and training assistants.
- Ensured quality standards were consistently met in a time-sensitive environment.
Skills
- Project Coordination & Scheduling
- Process Optimization
- Inventory & Cost Control
- Team Leadership & Training
- Microsoft Office Suite (Excel, Outlook, Word)
- Bluebeam (familiarity – willing to grow)
- Cross-Functional Collaboration
- Quality Assurance & Compliance
- Operations management
- Planning and implementation
Timeline
General Manager
Auntie Anne's Pretzels
04.2024 - Current
Operations Manager
Cupcake Royale
01.2013 - 03.2023
Assistant Bakery Manager
Cupcake Royale
05.2012 - 01.2013
Lead Prep Cook
Specialty’s Café & Bakery
03.2008 - 11.2011