Jessica Gregory
Auburn,WA
Summary
Detail-oriented Operations Leader with 10+ years of experience coordinating complex workflows, scheduling, and team management in high-volume environments. Adept at cross-functional collaboration, cost control, and driving operational efficiency. Seeking to transition into a Project Engineer role where strong leadership, communication, and technical coordination will support successful project delivery.
Overview
17
17
years of professional experience
Work History
General Manager
Auntie Anne's Pretzels
04.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Operations Manager
Cupcake Royale
01.2013 - 03.2023
- Oversaw operational workflow for customer, café, and wholesale orders; coordinated logistics like project scheduling.
- Managed hiring, training, and development for 18 employees.
- Conducted weekly scheduling and labor forecasting while coordinating across departments.
- Introduced efficiencies that cut inventory waste by 15% and improved labor utilization by 10%.
- Created product timelines, including sourcing and cost negotiation with vendors, reflecting procurement tasks in construction.
- Conducted performance reviews and adjusted workflows to uphold quality and production standards.
Assistant Bakery Manager
Cupcake Royale
05.2012 - 01.2013
- Developed weekly shift schedules and tracked labor metrics.
- Assisted in product rollout, collaborating with leadership on timelines and resource allocation.
- Trained staff on SOPs and compliance standards.
Lead Prep Cook
Specialty’s Café & Bakery
03.2008 - 11.2011
- Managed prep production including ordering, tracking par levels, and training assistants.
- Ensured quality standards were consistently met in a time-sensitive environment.
Skills
- Project Coordination & Scheduling
- Process Optimization
- Inventory & Cost Control
- Team Leadership & Training
- Microsoft Office Suite (Excel, Outlook, Word)
- Bluebeam (familiarity – willing to grow)
- Cross-Functional Collaboration
- Quality Assurance & Compliance
- Operations management
- Planning and implementation
Timeline
General Manager
Auntie Anne's Pretzels
04.2024 - Current
Operations Manager
Cupcake Royale
01.2013 - 03.2023
Assistant Bakery Manager
Cupcake Royale
05.2012 - 01.2013
Lead Prep Cook
Specialty’s Café & Bakery
03.2008 - 11.2011
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