Jessica Grey
Summary
Experienced customer service professional with over 10 years of experience in banking, call center support, and administrative roles. Adept at handling customer inquiries, problem resolution, and various account transactions with professionalism and efficiency. Detail-oriented, proactive, and committed to delivering exceptional service to enhance customer retention and satisfaction. Skilled in rapport-building, time management, and navigating technical systems to streamline operations.
Overview
13
13
years of professional experience
Work History
Personal Assistant
Rodney Smith
03.2013 - 04.2020
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Enhanced client satisfaction, meticulously arranged client meetings and followed up on action items.
- Reduced missed opportunities, diligently monitored emails and responded to time-sensitive requests.
- Facilitated smoother daily operations by promptly addressing and resolving administrative issues.
- Reinforced brand consistency, oversaw updates to company website and social media profiles.
Personal Banker
Wachovia Bank
01.2007 - 04.2011
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
- Resolved client disputes with empathy and efficiency, restoring confidence in banking services.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
Education
High School Diploma -
Stephen F. Austin High School
Sugar Land, TX12-1999
Skills
- Commitment to quality and service
- Meticulous attention to detail
- Strong communication skills
- Microsoft office proficiency
- Calendar management proficiency
- Strong problem solver
- Strong work ethic
Languages
Portuguese
Native or Bilingual
Timeline
Personal Assistant
Rodney Smith
03.2013 - 04.2020
Personal Banker
Wachovia Bank
01.2007 - 04.2011
High School Diploma -
Stephen F. Austin High School
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