Jessica Griffin
Cullman,AL
Overview
16
16
years of professional experience
Work History
Team Lead
MS Companies
12.2023 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Collected, arranged, and input information into database system.
Deli Associate
Walmart
09.2021 - 08.2022
- Listened to customer requests and suggested additional menu items as appropriate to upsell products
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods
- Delivered exemplary customer service to guests, even in peak business periods to promote retention
- Made food according to standard recipes with requested changes for customer satisfaction.
Line Cook
Jim N Nicks
11.2019 - 08.2021
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen
- Tasted, smelled, and pierced food with fork to verify sufficient cooking
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
Deli Associate
Publix
10.2017 - 09.2019
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes
- Greeted customers at counter to fulfill requests and answer questions
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures
- Created appealing food arrangements for party trays and specialized orders.
Line Cook
Augusta's
06.2014 - 08.2017
- Prepared and cooked full course meals based on restaurant recipes and specifications
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity
- Maintained well-stocked stations with supplies and spices for maximum productivity
- Prepared food items in compliance with recipes and portioning control guidelines.
General Laborer
Tyson Foods
01.2012 - 04.2014
- Led inventory processes to minimize project lags
- Solved and identified any complex issues that impacted management
- Handled supply and equipment inventories and distribution for workers
- Notified supervisors of defective equipment or material.
Customer Service Representative
Sykes
02.2009 - 11.2011
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Increased efficiency and team productivity by promoting operational best practices
- Enhanced productivity levels by anticipating needs and delivering outstanding support
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
High school or equivalent - GED
Wallace State Adult Education
Hanceville, AL05.2018
Skills
- Safe Food Handling - 9 years
- Expo And Line Support - 9 years
- Adaptability and Flexibility - 10 years
Initials
JG
Timeline
Team Lead
MS Companies
12.2023 - Current
Deli Associate
Walmart
09.2021 - 08.2022
Line Cook
Jim N Nicks
11.2019 - 08.2021
Deli Associate
Publix
10.2017 - 09.2019
Line Cook
Augusta's
06.2014 - 08.2017
General Laborer
Tyson Foods
01.2012 - 04.2014
Customer Service Representative
Sykes
02.2009 - 11.2011
High school or equivalent - GED
Wallace State Adult Education