Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Griffin

Apex,NC

Summary

Strong professional leader who desires to use my passion of helping others to enhance our community. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent client and volunteer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.

Overview

9
9
years of professional experience

Work History

Operations Manager

House Of Hope Of NC
10.2022 - 07.2023
  • Supervised staff and kept employees compliant with company policies and procedures.
  • Led weekly staff meetings to ensure goals were being met.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Established positive and effective communication with all volunteers. Coordinated all volunteer work as well as donation drop offs.
  • Coordinated Social Media and kept website updated, using Canva, Hootesuite, and Wix.
  • Crisis Intervention
  • Supervised School on Campus

Receptionist

DIV Cleaning Service
08.2021 - 08.2022
  • Answered phones promptly and professionally, providing friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Organized all daily routes for crew members. Communicated and used effective problem solving to help crews while in the field.

Virtual Learning Teacher

Self Employed
07.2020 - 06.2021
  • Assisted elementary students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
  • Led activities that developed students' physical,

House Staff

House Of Hope Of NC
11.2014 - 07.2020
  • Taught important life skills and coping skills to at risk youth.
  • Responsible for up to 8 teenage girls while keeping them on schedule. Provided positive encouragement as well as constructive criticism to help each client reach their personal goals while in the program.
  • Responsible for intakes of new residents.
  • Trained new employees
  • Crisis Intervention
  • Maintained relationships with all volunteers while on campus.
  • Kept reports on clients progress or digression. Organized all client files.
  • Effective communication with all team members to ensure we were all on the same page daily.

Education

Grace Christian School
Raleigh
2007

GED -

Durham Technical Community College
Durham, NC
2008

Skills

  • Staff Management and Development
  • Staff Training
  • Schedule Oversight
  • Performance Monitoring and Evaluation
  • Project Planning and Development
  • Operations Oversight
  • Volunteer Relations
  • Social Media Marketing
  • Crisis Intervention

Timeline

Operations Manager

House Of Hope Of NC
10.2022 - 07.2023

Receptionist

DIV Cleaning Service
08.2021 - 08.2022

Virtual Learning Teacher

Self Employed
07.2020 - 06.2021

House Staff

House Of Hope Of NC
11.2014 - 07.2020

Grace Christian School

GED -

Durham Technical Community College

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Jessica Griffin