Microsoft
Jessica Grimm
Supervisor
Dowagiac,MI
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Seasoned NCO Veteran that is undaunted by crisis situations, serious patient conditions or high-pressure emergencies. Successful at delivering top-notch tactical training while mentoring and providing assistance. Diligent communicator showcasing skills in team leadership, task prioritization and mission preparation. Looking to take on civilian position working for a growing company.
Overview
16
16
years of professional experience
7
7
Certifications
1
1
Language
4
4
years of post-secondary education
Work History
NCO - Sergeant
Michigan National Guard
, MI
1 2011 - Current
- 2011-2013 MOS as 35G (Intellectual Geospatial Imagery Analyst)
- Bolstered team performance under tight deadlines with effective prioritization and resource management skills.
- Maintained a high level of expertise in multiple geospatial platforms, ensuring optimal utilization during critical missions.
- Collaborated with other intelligence disciplines, integrating multi-source data into comprehensive assessments for increased accuracy and insight.
- Safeguarded sensitive information by adhering to strict security protocols when handling classified materials.
- Use principles and techniques of photogrammetry and employs electronic, mechanical and optical devices to obtain information from imagery.
- Produce intelligence by studying and analyzing imagery products. Determines target coordinates location of imagery analysis findings. Identifies enemy weapons, equipment defenses and determines Order of Battle (OB). Analyze military installations and lines of communications (LOC).
- Compute volume of three-dimensional objects by manual and automated means. Conduct physical Battle Damage Assessment (BDA) analysis.
- Prepare imagery analysis reports and products.
- 2013-Current MOS as 68W (Combat Medic) - Changed MOS due to demand
- NR EMT-B with Pre-Hospital Trauma Life Support certification; Trauma Aims Certification; Patient assessment, triage, phlebotomy, immunizations, EKG, anthropometrics
- Researched international health threats and conducted medical threat briefings for deploying personnel
- Supported deployed military personnel as primary health technician in Overseas (high stress) deployment without direct Medical Doctor supervision; 2019, Poland/Lithuania/Germany/Czech Republic
- Served during the Army's transition from written medical records to electronic medical records; introduction to large scale project implementation, management, and observation
- Appointed NCOIC of Army USO in Powidz, Poland managing volunteers’ hours, training, and implementing security controls for over $100,000 worth of electronics.
- As Company’s medical NCO, keep detailed inventory and order of all medical equipment valued over $1,560,000 in supplies and training materials
- Twice annually train the unit consisting of over 100 soldiers CLS and upkeep their training certifications
- Awards Received: 3 Good Conduct Awards for twelve consecutive years of outstanding service, Meritorious Service Medal for supporting COVID operations for over 4 months, Army Reserve Components Achievement Medal for exemplary behavior, efficiency and fidelity., Outstanding Volunteer Service Medal for giving over 1,000 hours dedicated to the USO
Emergency Department Technician
Bronson Lakeview Hospital
12.2023 - Current
- Coordinated with other healthcare professionals to provide patients with comprehensive care.
- Collaborated with multidisciplinary teams for comprehensive patient care, promoting seamless transitions between departments.
- Prepared patients for surgery or other invasive procedures, ensuring all necessary measures were taken for safety and comfort.
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Conducted regular inventory checks of medical supplies to maintain adequate stock levels within the Emergency Department.
- Administered IVs, medications, wound dressings, assisting healthcare providers in delivering high-quality treatment plans.
Supervisor of Small Animal General Toxicology Department
Charles River Laboratory (FKA MPI Research)
01.2016 - 11.2023
- Phlebotomy, EKGs, Dosing for Multiple Species in a research setting
- Oral gavage, SQ, IM, nasogastric, capsule admin, IV/Cath admin, CSF collections/aseptic technique
- Accurately recording and reviewing all data collected to ensure data integrity
- Performed basic husbandry functions to include checking welfare of various animals
- Produced reliable data that was performed within guidelines/requirements outlined in company SOPs or per protocol for the specific study being worked on.
- Efficiently prioritized assigned daily workload to limit chances of protocol/SOP deviations
- Animal Husbandry and Care to include basic husbandry, cleaning and wrapping wounds, administration of treatments, updating “logbook” (animal records), checking vitals
- Managing fifteen direct reports, conducting bi-weekly one on ones, mid-year/yearly reviews, quarterly training checks, and navigating any concerns brought up daily.
- Quick thinking and decisive decision making when problems arise in study rooms to maintain study quality and data while maintaining a low stress environment for the team
- Always providing additional insight and educational experiences when needed to team members and utilizing interpersonal skills to connect with every member on the team.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Improved accuracy of analytical results through rigorous quality control measures and routine instrument calibration.
- Reduced turnaround time for reports by implementing automated data processing and reporting systems.
- Conducted thorough literature reviews to stay up-to-date on emerging trends and advancements in the field of toxicology.
- Trained new technicians in lab protocols and animal care practices, ensuring consistent standards across the team.
- Monitored animal health closely, identifying potential issues early to ensure prompt veterinary intervention when necessary.
- Reduced stress for animals through gentle handling techniques and appropriate environmental enrichment.
- Improved animal care by implementing efficient feeding and cleaning routines.
- Restrained and manipulated animals for routine and emergency procedures.
Auto Body Technician
Mason Auto Body Collision and Repair
Mason, MI
02.2015 - 06.2016
- Exceeded company targets for customer ratings on repair quality, communication, and overall satisfaction.
- Collaborated with insurance adjusters to negotiate fair estimates for customers, ensuring accurate compensation for damages sustained.
- Demonstrated proficiency in welding techniques while supporting lead technician in repairing damaged metal components.
- Ensured workplace safety compliance through diligent adherence to OSHA regulations and company policies.
- Maintained up-to-date knowledge of industry standards and best practices for superior service delivery.
- Performed thorough vehicle inspections to identify damage and necessary repairs accurately.
- Developed strong relationships with insurance adjusters, facilitating smoother claims processing for clients'' benefit.
- Installed and repaired body panels, doors, hoods, fenders, bumpers and other parts.Used welding and cutting tools to repair metal body parts.Replaced glass, headlights and other lighting and electrical components.
Research Analyst
Michigan State Police Dep
Lansing, MI
03.2014 - 01.2015
- Contributed to the successful completion of high-priority projects by ensuring timely delivery of accurate research findings.
- Leveraged advanced analytics software tools to uncover hidden relationships between variables within datasets.
- Presented key research findings to senior management through engaging visualizations and comprehensive reports.
- Created detailed documentation outlining project methodologies, assumptions, limitations, and results for future reference.
- Continuously updated knowledge on industry developments by attending relevant seminars, conferences, webinars, and courses.
- Utilized advanced statistical techniques to analyze large volumes of structured and unstructured data.
- Compiled, cleaned and manipulated data for proper handling.
- Analyzed large datasets to identify trends and patterns in customer behaviors.
- Use principles and techniques of photogrammetry and employs electronic, mechanical and optical devices to obtain information from imagery.
Security Officer
NIPSCO
South Bend, IN
01.2013 - 03.2014
- Evaluated the effectiveness of existing security measures by conducting regular audits on systems, processes, and incident reports to identify areas for improvement.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Collaborated with Human Resources to address employee concerns regarding personal safety, workplace violence prevention, and emergency response protocols.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
Furniture Sales Associate
Big Lots
Niles, MI
06.2014 - 03.2015
- Increased store revenue by effectively upselling furniture and accessory items to customers.
- Worked closely with suppliers to negotiate competitive pricing on bulk orders, reducing overall costs for the company.
- Coordinated delivery schedules with warehouse staff and third-party carriers to ensure prompt and accurate order fulfillment for customers.
- Managed inventory levels to ensure adequate stock availability for customer needs while minimizing excess inventory costs.
- Developed new marketing strategies for promoting sales events, leading to increased foot traffic within the store.
- Effectively resolved customer complaints or issues related to product quality or delivery delays, maintaining high levels of satisfaction.
- Demonstrated strong product knowledge, enabling customers to make informed purchasing decisions that enhanced their overall satisfaction.
- Provided training and mentorship to new sales associates, sharing best practices and fostering a collaborative team environment.
- Collaborated with interior designers and decorators to provide customized furnishing solutions for residential and commercial projects.
- Built strong relationships with clients, resulting in repeat business and a loyal customer base.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
Warehouse Worker
Midstate bolt and screw
Niles, MI
11.2011 - 08.2013
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Landscaping Crew Member
AmeriGreen
Niles, MI
05.2012 - 11.2014
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
- Managed inventory of tools, equipment, and materials to ensure proper allocation of resources for each project.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.
- Constructed hardscape elements like patios, walkways, retaining walls, outdoor kitchens, fire pits, water features for enhanced functionality of outdoor spaces.
- Maintained safe working environments by adhering to safety protocols and conducting regular equipment inspections.
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
Cook
Mancinos Italian eatery
Niles, MI
02.2009 - 04.2010
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
High School Honor Diploma - General Studies
Dowagiac Union High School
Dowagiac, MI 09.2009 - 06.2012
Bachelor of Science in Health Sciences - Health Sciences
Purdue Global University
Chicago, IL 05.2019 - 06.2020
Veterinary Technician Program - Veterinary Technician
Penn Foster
Scottsdale, AZ 01.2024 - Current
Skills
High Work Ethics
Management
Interviewing
Microsoft; excel/Teams/OneNote/Word/Powerpoint
7 Years supervising experience
DedicationOrganizational SkillsLeadership/Taking InitiativeCommunicationAnimal Handling Multiple SpeciesEmpathyPO/SC/IM/IV Administration
Strong Time ManagementMedical Equipment KnowledgeEmergency medical treatment
Continuous Improvement
Multitasking
Advanced Trauma Care
Attention to Detail
Team Coordination Abilities
Certification
ALAT / RALAT (Assistant Laboratory Animal Technician)
References
- Elizabeth Carlson, 248-877-0435
- Richard Klockziem, 517-388-0144, Blackwolf17762@yahoo.com
- Tre Fellings, 269-352-2059, Tre.Fellings@crl.com
- Alma Martinez, 269-598-6389, alma.martinez@crl.com
Accomplishments
- Collaborated with a team of18 in the development of timeline workflows at CRL. Taking lead on this change impacted the entire General Toxicology department reducing ineffiencencies in the workday and allowing the company to more accurately take on workload and distribute work evenly amongst teams.
- Used Microsoft Excel to develop inventory tracking spreadsheets which allowed better/more accurate tracking of medical supplies and ordering.
- Achieved 100% pass rate for ACFT of 28 soldiers through effectively helping with implementing a workout plan for each soldiers needs. This task didn't end with making a workout plan but was only successful from thorough follow up of each individual soldier and working through any unforeseen challenges to keep them on track.
- Achieved a score of 85 from the companies GLINT survey. This was one of the highest scores achieved within the company and was primarily obtained from my team that was satisfied with promptly following through on any ideas/concerns they brought to my attention to address.
- Achieved better consolidated results by introducing ESRI for phone toll reporting tasks. By implementing this new software, the state police were able to acquire more accurate results on tracking certain data to advance cases that withheld in court for our legal systems. This also allowed advanced forces to more accurately track and foresee certain events which led to safer raids.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteHybridRemoteQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Software
EPIC
PROVANTIS
EDocs
Interests
Gym - Pushing myself beyond my mental and physical limits
Fishing - Patience is Virtue
Gardening - Attention to detail often yields the greatest fruits, always dealing with elements often out of my control
Coaching - Volunteered to be assistance coach to my son's cross country team
Timeline
Veterinary Technician Program - Veterinary Technician
Penn Foster
01.2024 - Current
Emergency Department Technician
Bronson Lakeview Hospital
12.2023 - Current
Bachelor of Science in Health Sciences - Health Sciences
Purdue Global University
05.2019 - 06.2020
Supervisor of Small Animal General Toxicology Department
Charles River Laboratory (FKA MPI Research)
01.2016 - 11.2023
Auto Body Technician
Mason Auto Body Collision and Repair
02.2015 - 06.2016
Furniture Sales Associate
Big Lots
06.2014 - 03.2015
Research Analyst
Michigan State Police Dep
03.2014 - 01.2015
Security Officer
NIPSCO
01.2013 - 03.2014
Landscaping Crew Member
AmeriGreen
05.2012 - 11.2014
Warehouse Worker
Midstate bolt and screw
11.2011 - 08.2013
High School Honor Diploma - General Studies
Dowagiac Union High School
09.2009 - 06.2012
Cook
Mancinos Italian eatery
02.2009 - 04.2010
NCO - Sergeant
Michigan National Guard
1 2011 - Current