Summary
Overview
Work History
Education
Skills
Additional Information
References
Timeline
Generic

Jessica Groat

Jenks,OK

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

12
12
years of professional experience

Work History

PPC Advertising Intern

FourHorse Digital
Bixby, OK
06.2024 - Current
  • Create, monitor, and optimize campaigns on Google Ads.
  • Analyzed website traffic data to identify trends and opportunities for improvement.
  • Conduct keyword research to identify relevant terms for targeting in campaigns.
  • Perform A and B testing of ad copy and landing page elements to improve campaign performance.
  • Monitor budget allocations and adjusted bids accordingly to ensure optimal results within budget constraints.
  • Research competitor activities, pricing strategies, and industry changes to inform strategic decisions.
  • Assist in the development of creative assets such as banners, display ads.
  • Provide support with ad copywriting including writing headlines and descriptions that are compliant with search engine guidelines.
  • Perform regular audits of accounts to identify areas needing improvement or optimization.
  • Maintain an in-depth understanding of current industry trends and best practices.
  • Establish core metrics for projects based upon client needs.
  • Identify appropriate key performance indicators, reporting on key metrics from digital campaigns.

Agricultural Technician

Grogenex
Bixby, OK
02.2024 - Current
  • Set up and tear down of work room and area daily.
  • Regulate the humidity of the room and fix any water leaks.
  • Assist in the maintenance of a clean, safe and secure work environment for cultivation operations.
  • Provide daily care for cannabis plants, including trimming, harvesting, and packaging.
  • Perform regular inspections to identify pest infestations or other problems that could affect crop yield.
  • Inspect product quality prior to packaging and shipping according to established standards.
  • Maintain detailed logs related to harvest cycles, drying times, curing processes.

Inventory Manager

Dutch Dispensary
Jenks, OK
05.2023 - 02.2024
  • Interacted with external vendors to develop relationships that benefited the organization.
  • Developed, implemented and maintained inventory control systems to ensure accurate record keeping.
  • Performed regular cycle counts to maintain accuracy of inventory records.
  • Maintained high levels of product availability by ensuring timely replenishment of stock.
  • Negotiated contracts with vendors, while ensuring cost-effectiveness and building long-term business partnerships.
  • Established effective relationships with suppliers to ensure optimal service at competitive prices.
  • Created reports on inventory levels, trends, costs, deliveries. for upper management review.
  • Identified discrepancies between physical counts and computer records; investigated causes and took corrective action as needed.
  • Resolved issues related to receiving errors such as incorrect quantities or missing items.
  • Trained and developed staff on proper receiving, processing and stocking procedures.
  • Negotiated with suppliers to secure favorable terms and improve supply chain efficiency.

Warehouse Worker

Mood Cannabis Co
Oklahoma City, OK
09.2023 - 01.2024

As a warehouse worker, every station is to be learned and worked, so that there is available help wherever is necessary.

My job duties were:

  • Packaging all products.
  • Analyzing product.
  • Shipping
  • Labeling bags, product containers.
  • Processing orders and fixing problem orders.
  • POS system.
  • Cleaning and replenishing stations.
  • Reviewing product.

Sales Associate

HOTWORX
Jenks, OK
05.2023 - 09.2023
  • Leading tours for anyone interested in the studio.
  • Selling memberships.
  • Opening and closing the studio.
  • Making and answering phone calls, texts, and emails to and from the studio.
  • Cleaning and keeping up with equipment.
  • Working events.
  • Helping members with any questions they have.
  • Processed transactions using a point-of-sale system.
  • Built relationships with customers to encourage repeat business.
  • Provided accurate information about products, prices and services.
  • Greeted customers and provided exceptional customer service.

Inventory Manager

Eufloria Dispensary
Jenks, OK
11.2021 - 05.2023
  • Developed, implemented and maintained inventory control systems to ensure accurate record keeping.
  • Conducted regular inventory audits to ensure accuracy of stock levels.
  • Assisted with physical inventories by counting items, verifying accuracy of documentation, reconciling variances, and preparing reports.
  • Maintained up-to-date records of all merchandise transactions, including purchase orders and invoices.
  • Investigated any discrepancies or issues with shipments or deliveries.
  • Responded quickly to customer inquiries about availability of products or services.
  • Implemented best practices for improving efficiency in the management of inventories.
  • Organized and cleaned backroom and equipment to improve operations.
  • Implemented and maintained inventory control systems to track stock movements and reduce discrepancies.

General Manager in Training

Zoe's Kitchen
Tulsa, OK
08.2015 - 10.2021
  • Ensured compliance with health, safety and sanitation standards.
  • Maintained accurate inventories of food, supplies and equipment.
  • Recruited, trained and supervised staff members.
  • Resolved customer complaints in a professional manner.
  • Inspected dining areas regularly to maintain cleanliness and proper setup.
  • Provided direction, guidance and motivation to team members.
  • Managed busy and highly popular restaurant with professional, well-trained staff.
  • Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
  • Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Assisted staff by serving food and beverages or bussing tables.

Host, Server

Marley's Pizzeria
Tulsa, OK
09.2012 - 05.2015

Education

Tulsa Community College
Tulsa, OK
01.2014

High School Diploma -

Union High School
Tulsa, OK
05-2013

Tulsa Technology Center
Tulsa, OK
05-2012

Skills

  • Campaign optimization
  • Google Ads
  • Keyword Research
  • Search engine marketing
  • Audience Targeting

5 years of experience

  • Event Planning
  • Adobe Photoshop

10 years of experience

  • Customer service
  • Product Knowledge
  • Microsoft Windows Operating System
  • Client Relations
  • Inventory
  • Store Management
  • Invoicing
  • Operating Systems

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

References

References available upon request.

Timeline

PPC Advertising Intern

FourHorse Digital
06.2024 - Current

Agricultural Technician

Grogenex
02.2024 - Current

Warehouse Worker

Mood Cannabis Co
09.2023 - 01.2024

Inventory Manager

Dutch Dispensary
05.2023 - 02.2024

Sales Associate

HOTWORX
05.2023 - 09.2023

Inventory Manager

Eufloria Dispensary
11.2021 - 05.2023

General Manager in Training

Zoe's Kitchen
08.2015 - 10.2021

Host, Server

Marley's Pizzeria
09.2012 - 05.2015

Tulsa Community College

High School Diploma -

Union High School

Tulsa Technology Center
Jessica Groat