Jessica Groce

Ten years of experience . Highly skilled in multitasking and problem-solving, with a track record of successfully managing household operations. Passionate about giving back to the community and skilled in event planning.”

• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Managed household errands and other essential duties.
• Achieved cost-savings by developing functional solutions to problems.

• Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
• Adhered to health and safety standards while preparing food.
• Trained new employees on proper handling of food, safety protocols, and customer service techniques.
• Resolved customer complaints in a timely manner while maintaining a polite demeanor.
• Welcomed and thanked guests to demonstrate appreciation for patronage.
• Informed customers of deli specials to increase profits.
• Rotated product on shelves to ensure freshness.
• Scrubbed and polished counters to remove debris and food.
• Greeted customers in a friendly and professional manner.
• Offered suggestions for additional items that would complement customer's order selections.
• Checked signage and pricing to verify accurate displays on counters and in cases.
• Documented and entered special orders for event catering and party trays.
• Organized ingredients and restocked supplies to prepare for busy periods.
• Responded to customer questions regarding product availability.
• Participated in weekly team meetings to discuss performance goals or operational issues.

• Explained menu items, describing ingredients and cooking methods upon request.
• Served food and beverages to patrons and confirmed complete orders.
• Accurately recorded orders on cash register and point-of-sale system.
• Stayed informed about daily specials, new menu items, promotions.
• Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
• Ensured that each guest was served courteously, quickly, and efficiently.
• Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
• Monitored dining room for cleanliness and proper set-up at all times.
• Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
• Garnished dishes and beverages to serve visually appealing menu items.
• Trained new employees on restaurant procedures and plating techniques.
• Set up tables in between patrons to reduce wait times.
• Prepared drinks according to standard recipes.
• Stocked service areas with supplies during slow periods.
• Greeted customers, answered questions and recommended specials to increase profits.
• Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
• Provided exceptional service to high volume of daily customers.
• Satisfied customers by topping off drinks and offering condiments, napkins and other items.
• Assisted in training new servers.