Jessica Grow
Medical Professional
Sweetwater,TN
Summary
Proficient and caring team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
13
13
years of professional experience
Work History
Nursing Assistant
Sweetwater Living LLC
10.2021 - Current
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Documented care actions by completing records and logs in medical software system.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Medical Technician
Enlivant Assisted Living
10.2015 - 03.2017
- Measured patient vital signs such as blood pressure, pulse rate and temperature to record information on patients' charts.
- Performed patient service duties by communicating directly with patients, answering questions and assisting with concerns.
- Administered medications and performed basic and advanced patient assessments.
- Interacted with patients and families while demonstrating high standards of performance, teamwork and compassion.
- Communicated with patients and families to obtain patient medical histories and vital information.
- Monitored inventory levels of supplies, equipment and reagents used and placed orders for replacements.
- Followed appropriate disinfecting procedures to sterilize medical equipment.
- Maintained patient confidence and protected hospital by keeping information confidential.
- Communicated with dispatch and treatment center personnel to provide information about medical situations and receive instructions for further treatment.
- Interviewed patients to obtain medical history and chief complaints.
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
- Sterilized instruments and disposed of used or contaminated supplies in adherence to OSHA regulations.
Deli Clerk
Publix
02.2014 - 10.2015
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Accurately operated cash register to process customer payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Endorsed products by making recommendations and promoting specials, increasing daily sales by 35%.
Deli Associate
Walmart
05.2010 - 02.2015
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Learned other teammates' work tasks to train as backup.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
- Calculated total items needed to assemble party trays and placed orders for inventory.
- Received payment via cash, check, card or mobile payment and processed promptly, resulting 100% accuracy rate.
Education
Phlebotomy Technician
Compassionate Care Technical Center
Knoxville, TN05.2023
High School Diploma -
Excel High School
Plymouth, MN08.2014
Skills
- Company Guidelines
- Promoting Healthy Habits
- Database Administration
- Computer Literacy
- Empathy and Compassionate Care
- HIPAA
- Client Documentation
- Medical Recordkeeping
- Medical Terminology Knowledge
- Infection Control Procedures
- Recording Vital Signs
- Phlebotomy Training
- Medical Records Management
professional references
Janet Dean
Lead Medical Technician at Elivant
(864)-4793728
deanj210351@gmail.com
Tonya Cameron
Administrator and LPN at Sweetwater Living LLC
(423)-337 9742
toncamsw@gmail.com
Steven Pierce
Warehouse Supervisor at Carlex
(865)-601-6739
piercesteven1980@yahoo.com
Timeline
Nursing Assistant
Sweetwater Living LLC
10.2021 - Current
Medical Technician
Enlivant Assisted Living
10.2015 - 03.2017
Deli Clerk
Publix
02.2014 - 10.2015
Deli Associate
Walmart
05.2010 - 02.2015
Phlebotomy Technician
Compassionate Care Technical Center
High School Diploma -
Excel High School