Jessica G. Thompson
Phelan,CA
Summary
Seeking employment with a company where I can succeed in a stimulating and challenging environment, using my talents and skills to help grow and build the success of the company while I experience advancement opportunities. A dedicated professional with wide-ranging experience.
Overview
14
14
years of professional experience
Work History
CSR
Rocket
06.2023 - Current
- Achieved all department standards and goals
- Received payments in the form of cash or credit/debit in exchange for gas and/or goods from the convenience store
- Assisted with inventory, stocking shelves/freezers and monitoring inventory
- Committed to providing excellent customer service and upselling
- Maintain a clean and organized work place
Assistant Manager
Del Taco
04.2013 - 05.2023
- Delivered effective results in the areas of quality, guest service, safety, security, cleanliness and product preparation, managing daily operations, training staff, hiring, performance reviews, and terminations
- Proven ability to lead teams, maximize profits, and maintain customer satisfaction
- Demonstrated a complete understanding of menu items and has the ability to explain them to employees and guests and accurately
- Understood, adhered and trained employees for proper food handling, safety and sanitations standards
- Followed all Company operation policies, and procedures
- Overseeing employee development
- Knowledge of computers, POS systems
- Used point of Sale system/cash register to record orders and compute order amounts; collecting payment from guest
- Made recommendations to enhance restaurant operations
- Maintained a professional appearance and grooming standards
- Cleaned and maintained all areas of restaurant to promote a clean image
- Handled multiple tasks with effective follow-through
Manager
Cinnamons Bakery
07.2013 - 04.2016
- Ensured freshness of all bakery items and food in a bakery
- Ensured cleanliness and hygiene in the bakery premises
- Coordinate with store owner and other bakery staff in serving customers
- Maintained and controlled inventory/ordering of baked items
- Replenish food items according to the customers demand and needs
- Ensured that bakery items baked or cooked according to the customers’ tastes and needs
- Ensured compliance of all food processing laws and regulations
- Ensured that nutritional values are not lost in baking, processing or cooking items
Lift Operator
Mountain High
12.2012 - 03.2013
- Gave verbal instructions to skiers on how to load/unload the lifts
- Alert and Ensured safe operation of lift
- Provided information to riders
- Participated in ski lift evacuation training exercise and actual ski lift evacuations, if necessary
- Shoveled snow and continuously maintained the condition of lift mazes, loading/unloading platforms
- Check tickets of skiers and maintain orderly crowd control in lift mazes
- Complete and required forms legibly and accurately such as Daily Lift Log
- Professionally resolved issues during shift and communicate to supervisor
Wrangler
Gentle Giants
06.2012 - 08.2012
- Lived on site to care and feed horses
- Maintained ranch, did minor fence work, grounds keeping, ensuring a tidy appearance
- Greeted guests, taking out rides and participated in cattle drives
- Taught horseback riding safety
- Ensured guests knew how to safely stay on horse trail
Secretary
JSL Industries
12.2010 - 10.2011
- Answering calls, taking messages and handling correspondence
- Maintaining diaries and arranging appointments
- Typing, preparing and collating reports
- Filing
- Managing database, data entry
- Prioritizing workloads
- Logging or processing bills or expenses
- Maintained payroll information by collecting, calculating, and entering data
- Assisted in bid forms, drawings, specifications, time lines, charts, and price breakdown
- Assisted in on the job sites
Education
High School Diploma -
Options for Youth
01.2010
Skills
- Customer Focus
- Complaint Handling
- Problem-solving abilities
- Critical Thinking
References
- Kayla White, Del Taco, (760) 573-4038
- Tammy Simpson, Rocket, (760) 552-3090
- Linda Moreno, Cinnamons Bakery, (909) 915-9486
Timeline
CSR
Rocket
06.2023 - Current
Manager
Cinnamons Bakery
07.2013 - 04.2016
Assistant Manager
Del Taco
04.2013 - 05.2023
Lift Operator
Mountain High
12.2012 - 03.2013
Wrangler
Gentle Giants
06.2012 - 08.2012
Secretary
JSL Industries
12.2010 - 10.2011
High School Diploma -
Options for Youth