Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jessica G. Thompson

Phelan,CA

Summary

Seeking employment with a company where I can succeed in a stimulating and challenging environment, using my talents and skills to help grow and build the success of the company while I experience advancement opportunities. A dedicated professional with wide-ranging experience.

Overview

14
14
years of professional experience

Work History

CSR

Rocket
06.2023 - Current
  • Achieved all department standards and goals
  • Received payments in the form of cash or credit/debit in exchange for gas and/or goods from the convenience store
  • Assisted with inventory, stocking shelves/freezers and monitoring inventory
  • Committed to providing excellent customer service and upselling
  • Maintain a clean and organized work place

Assistant Manager

Del Taco
04.2013 - 05.2023
  • Delivered effective results in the areas of quality, guest service, safety, security, cleanliness and product preparation, managing daily operations, training staff, hiring, performance reviews, and terminations
  • Proven ability to lead teams, maximize profits, and maintain customer satisfaction
  • Demonstrated a complete understanding of menu items and has the ability to explain them to employees and guests and accurately
  • Understood, adhered and trained employees for proper food handling, safety and sanitations standards
  • Followed all Company operation policies, and procedures
  • Overseeing employee development
  • Knowledge of computers, POS systems
  • Used point of Sale system/cash register to record orders and compute order amounts; collecting payment from guest
  • Made recommendations to enhance restaurant operations
  • Maintained a professional appearance and grooming standards
  • Cleaned and maintained all areas of restaurant to promote a clean image
  • Handled multiple tasks with effective follow-through

Manager

Cinnamons Bakery
07.2013 - 04.2016
  • Ensured freshness of all bakery items and food in a bakery
  • Ensured cleanliness and hygiene in the bakery premises
  • Coordinate with store owner and other bakery staff in serving customers
  • Maintained and controlled inventory/ordering of baked items
  • Replenish food items according to the customers demand and needs
  • Ensured that bakery items baked or cooked according to the customers’ tastes and needs
  • Ensured compliance of all food processing laws and regulations
  • Ensured that nutritional values are not lost in baking, processing or cooking items

Lift Operator

Mountain High
12.2012 - 03.2013
  • Gave verbal instructions to skiers on how to load/unload the lifts
  • Alert and Ensured safe operation of lift
  • Provided information to riders
  • Participated in ski lift evacuation training exercise and actual ski lift evacuations, if necessary
  • Shoveled snow and continuously maintained the condition of lift mazes, loading/unloading platforms
  • Check tickets of skiers and maintain orderly crowd control in lift mazes
  • Complete and required forms legibly and accurately such as Daily Lift Log
  • Professionally resolved issues during shift and communicate to supervisor

Wrangler

Gentle Giants
06.2012 - 08.2012
  • Lived on site to care and feed horses
  • Maintained ranch, did minor fence work, grounds keeping, ensuring a tidy appearance
  • Greeted guests, taking out rides and participated in cattle drives
  • Taught horseback riding safety
  • Ensured guests knew how to safely stay on horse trail

Secretary

JSL Industries
12.2010 - 10.2011
  • Answering calls, taking messages and handling correspondence
  • Maintaining diaries and arranging appointments
  • Typing, preparing and collating reports
  • Filing
  • Managing database, data entry
  • Prioritizing workloads
  • Logging or processing bills or expenses
  • Maintained payroll information by collecting, calculating, and entering data
  • Assisted in bid forms, drawings, specifications, time lines, charts, and price breakdown
  • Assisted in on the job sites

Education

High School Diploma -

Options for Youth
01.2010

Skills

  • Customer Focus
  • Complaint Handling
  • Problem-solving abilities
  • Critical Thinking

References

  • Kayla White, Del Taco, (760) 573-4038
  • Tammy Simpson, Rocket, (760) 552-3090
  • Linda Moreno, Cinnamons Bakery, (909) 915-9486

Timeline

CSR

Rocket
06.2023 - Current

Manager

Cinnamons Bakery
07.2013 - 04.2016

Assistant Manager

Del Taco
04.2013 - 05.2023

Lift Operator

Mountain High
12.2012 - 03.2013

Wrangler

Gentle Giants
06.2012 - 08.2012

Secretary

JSL Industries
12.2010 - 10.2011

High School Diploma -

Options for Youth
Jessica G. Thompson