Jessica Guajardo
Fontana,CA
Summary
Hardworking employee enthusiastic to pursue new opportunities and to learn new skills and contribute to group success. Offers strong relationship-building and problem-solving abilities. Committed to supporting organizational goals through a proven track record in managerial roles, complemented by a strong work ethic and unwavering perseverance. Eager to contribute as a valuable asset in achieving company objectives and fostering business success.
Overview
21
21
years of professional experience
Work History
Sales Representative
Crossmark Merchandising
12.2023 - Current
- Developed and maintained strong customer relationships to drive product awareness and sales growth.
- Conducted market research to identify trends, competitor activities, and customer preferences for strategic planning.
- Trained new sales staff on product knowledge, sales techniques, and company policies to enhance team performance.
- Implemented inventory management strategies to ensure stock availability while minimizing excess inventory costs.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Provided feedback from customers to product development team, influencing future product enhancements.
Sales Manager
DOLLAR TREE
11.2017 - 12.2023
- Performed cashier, and front end replenishment duties
- Cultivated strong relationships with customers, ensuring high levels of satisfaction and loyalty.
- Assisted in daily stocking and merchandising tasks
- Promoted to Merchandise Manager in 2018
- Processed weekly truck and DSD vendor deliveries
- Executed seasonal/promotional conversions
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Promoted to Store Manager in 2021.
- Mentored junior staff on best practices in sales techniques and customer service excellence.
- Performed interviewing, hiring, and on-boarding processes.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Developed and implemented merchandising plans to enhance product visibility and customer engagement.
- Coordinated with necessary teams for annual inventory preparations and processes, using handheld scanning equipment, manual count prep, and accurate inventory control.
- Collaborated with cross-functional teams to execute promotional campaigns and optimize in-store displays.
- Analyzed sales data to assess performance metrics and identify areas for improvement in the sales process.
- Led team to achieve sales targets through effective training and motivation strategies.
- Analyzed inventory levels to optimize stock management and reduce shrinkage.
- Streamlined operational processes to improve workflow efficiency across store departments.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Conducted regular staff meetings to discuss goals, progress toward targets, and areas needing improvement or focus for the entire team.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided ongoing coaching and feedback to sales associates, fostering an environment conducive to learning and professional growth.
AMAZON
09.2016 - 01.2017
- In working at Amazon, my tasks included unloading merchandise from delivered trailers onto assigned conveyor belts.
- Assisted new employees with their assigned tasks and duties.
- Aided in accomplishing daily package volume projection.
- Operated appropriate machinery and scanning tools to complete daily package volume.
- Accepted a position on Amazon’s “throw” team due to my fast paced work efficiency and determined work ethic.
Executive Assistant Manager
PARTY CITY
08.2004 - 07.2015
- As Executive Assistant Manager, my duties included opening and closing procedures of the store, preparing register tills and performing necessary functions for the daily business.
- Conducted daily sales projection meetings with opening and closing staff.
- Assigned and delegated daily tasks to be executed by employees.
- Actively involved in store fulfillment, as well as daily and annual inventory processes in order to meet customer demand.
- Performed customer service and sales interaction and transactions on a daily basis.
- Involved in daily shipping and receiving processes.
- Actively involved in monthly and seasonal resets of planograms
- Headed several annual store remodels and relays of planograms and merchandise.
- Aside from my position as Executive Assistant Manager, I was head of our “Studio” department which produced personalized invitations, banners, and party stationary on site.
- Responsible for meeting daily sales and order projections, and managing customer accounts.
- Developed and implemented sales strategies to maximize revenue growth across multiple store locations.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Customer Service Representative
RAFCO PRODUCTS
05.2005 - 08.2005
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed customer accounts, ensuring accurate information and timely updates.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Maintained an organized filing system for easy access to vital documents while adhering to data privacy regulations.
- Developed strong relationships with clients by promptly addressing inquiries, providing accurate information, and facilitating smooth transactions.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
Education
DIPLOMA -
ETIWANDA HIGH SCHOOL
ETIWANDA, CASkills
- Experienced in utilizing Microsoft Office tools
- Customer relationship building
- Interpersonal communication skills
- Complex Problem-solving
- Strategic planning
- Staff training
- Soft CRM proficiency
- Time management
Timeline
Sales Representative
Crossmark Merchandising
12.2023 - Current
Sales Manager
DOLLAR TREE
11.2017 - 12.2023
AMAZON
09.2016 - 01.2017
Customer Service Representative
RAFCO PRODUCTS
05.2005 - 08.2005
Executive Assistant Manager
PARTY CITY
08.2004 - 07.2015
DIPLOMA -
ETIWANDA HIGH SCHOOL
COMMUNICATION
Through my roles in leadership and support I feel it has helped establish my strong work ethic, great communication and ability to arise to any occasion necessary for the business’ success. I feel I thrive and perform my best in a fast pace, friendly work environment. I sincerely enjoy sharing my knowledge and experience with others in hopes to gain a strong work foundation.