Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Guardiana

Sweetwater,TX

Summary

Dynamic professional with extensive experience in customer service and inventory management at Walmart. Proven track record of enhancing team collaboration and driving sales through effective visual merchandising strategies. Expertise in employee training, resulting in a motivated workforce that consistently meets project objectives and deadlines. Strong commitment to delivering exceptional customer satisfaction and operational efficiency.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Health and Beauty TA

Walmart
Sweetwater, Texas
09.2022 - Current
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Operated equipment and machinery according to safety guidelines.
  • Move food or consumable products onto the sales floor, and display them in an eye-catching way.
  • Rotate the product on the sales floor.
  • Dispose of out-of-date products.
  • Update price changes.
  • Help with cashiering.
  • Help with the online grocery shopping order.
  • Operate PLEs such as electric jacks and scissor lifts.
  • Unload the truck.
  • Help produce meat with their tasks.

Assistant Store Manager

Dollar General
Roscoe, Texas
02.2022 - 09.2022
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Interviewed and vetted job applicants to make effective hiring decisions, and fill vacancies with strong team members.
  • Maintained inventory by checking merchandise to determine levels.
  • Handled complaints from customers by empathetically listening, recording details, and offering solutions.
  • Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
  • Answered customer questions, and addressed problems and complaints in person and via phone.
  • Oversaw daily operations of the store, including inventory and supply restocking, cash handling, and assisting customers.
  • Assisted customers, answered questions, and resolved problems for stellar customer service.
  • Trained staff on daily duties, supervised, and provided feedback, resulting in improved performance and customer satisfaction.
  • Oversaw daily operations by delegating tasks, managing shift changes, and conducting keyholder duties to open and close the business.
  • Coordinated merchandising by planning floor layouts and displays, guiding resets, and directing sales signage placement.
  • Boosted sales through attractive merchandise presentation, competitive pricing, and adequate inventory.
  • Responsible for checking in vendors and making sure the product is there.
  • Checking the back office to see additional tasks that need to be done, that can ensure promoting items by displaying showcases and pulling items off the floor due to recalls.
  • Making change for the day and taking the deposit from the night before to the bank.
  • Balancing tills in the back office, balancing cashiers on the register.
  • Working on the nightly deposit, and closing self-checkout, dealing with cash.

Assistant Manager

Cato's Fashion
Sweetwater, Texas
10.2021 - 02.2022
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with the store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Maintained inventory accuracy by counting stock on hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project demand.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels, and meet customer demand.
  • Secured revenue, accurately monitoring transactions, and deposits to eliminate discrepancies.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Drove operational efficiency, building customer rapport to foster loyalty, and increase sales.
  • I opened the store and am doing the opening paperwork.
  • Maintained professionalism in customer interactions, answered concerns, and resolved problems with a friendly and knowledgeable approach.
  • Close the store, balance the registers, and prepare the bank deposit.
  • In charge of preparing the store to receive freight, dealing with the computer and handhelds, and scanning around 80-plus carts full of merchandise when opening on Tuesdays.
  • Charge of markdowns and past due layaways when opening on Sundays.

Phone Operator

Steak-Out
Warner Robins, Georgia
03.2021 - 06.2021
  • Answered calls in a pleasant, calm voice, and asked appropriate questions to direct callers to the proper individuals.
  • Documented messages left by callers delivered vital information to intended employees.
  • Greeted visitors, assisted by answering general questions, and directed them to the desired office.
  • Called clients to leave a voicemail if they didn't specify condiments, dressing, and what time they wanted it delivered.
  • Answered calls in a fast-paced environment.
  • Communicated general company information to inquiring customers in a pleasant manner to project a positive company image.
  • Operated the cash register, collected payments, and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Completed advanced cashiering functions such as processing returns, payment reversals and exchanges.
  • Helped fellow cashiers resolve technical, service and customer issues to maintain team efficiency and customer satisfaction.
  • Wiped down counters, tables in main hall, and chairs customers sat in.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures, and customer service.
  • Maximized sales potential by preparing, storing, rotating, and merchandising products at the point of sale.
  • Received payments for products, and issued receipts.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • As a phone operator, you're expected to do the following: take orders, collect the cold food items and drinks, bag them up, and put the cold food in the walk-in fridge.
  • If a customer walked in, they are our first priority, but if we're already on the phone with a customer, we would just signal another phone person to come up.

Cashier

Glen's Thriftway
Rotan, Texas
09.2015 - 07.2017
  • Operated the cash register, collected payments, and provided accurate change.
  • Completed daily recovery tasks to keep areas clean, neat, and conducive to maximum productivity.
  • Completed advanced cashiering functions, such as processing returns, payment reversals, and exchanges.
  • Helped fellow cashiers resolve technical, service, and customer issues to maintain team efficiency and customer satisfaction.
  • Wiped down counters and conveyor belts to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures, and customer service.
  • Maintained high productivity by processing cash, credit, debit, and voucher program payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Assisted with purchases, locating items, and signing up for rewards programs.
  • Maximized sales potential by preparing, storing, rotating, and merchandising products at the point of sale.
  • Authorized discounts and special actions to resolve customer disputes, and maintain satisfaction.
  • Learned the roles of other departments to provide coverage and keep the store operational.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Inspected items for damage, and obtained replacements for customers.
  • Verified customer identification for alcohol, or tobacco purchases.
  • Answered customer questions, provided store information, and escorted customers to desired store areas.
  • Received payments for products, and issued receipts.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Assisted customers with account updates, new service additions, and promotional offers.
  • Cashiers are expected to face and rotate items on the shelf.

Education

Associate of Science -

Howard College
Big Spring, TX
08-2024

High School Diploma -

Cooper High School
Abilene, TX
05-2017

Skills

  • Customer service
  • Team collaboration
  • Time management
  • Inventory management
  • Employee training
  • Visual merchandising

Certification

CNA certification

Timeline

Health and Beauty TA

Walmart
09.2022 - Current

Assistant Store Manager

Dollar General
02.2022 - 09.2022

Assistant Manager

Cato's Fashion
10.2021 - 02.2022

Phone Operator

Steak-Out
03.2021 - 06.2021

Cashier

Glen's Thriftway
09.2015 - 07.2017

Associate of Science -

Howard College

High School Diploma -

Cooper High School

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