Jessica Guardiola
Austin,TX
Summary
Dependable and courteous, customer service with 12 years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations. Organized and flexible with proven performance in fast-paced, high-stress environments. Hard working with strong attention to detail, known for remaining poised and calm in busy environments. Managerial experience, developing company goals, resolving operational concerns and creating strategies to improve efficiency. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
13
13
years of professional experience
Work History
Station Supervisor
Allegiant
04.2023 - Current
- Managed daily operations for smooth-running station environment, ensuring timely service to customers.
- Ensure compliance of customer service, baggage handling,and departure dependability
- Worked closely with personnel, customers, and contractors to resolve problems.
- Maintain good relationship with stakeholders
- Completed MGMT385 powered by Colorado Technical University and received my certificate of completion
- Enhanced communication between departments to promote collaboration and improve overall station performance.
Allegiant Air CSA, GSC
Allegiant Air
10.2021 - 04.2023
- Serves a lead during station manager's absence and assign tasks to the station's team
- Liaison for Allegiant with TSA and airport authority during station manager absence
- Instrumental in assistance of ticket/gate operations during summer operations as TDY agent in the following stations: PGD, BGR, BOS, VPS, AUS and SFB
- Process tickets, check baggage, monitor carry-on baggage for size and quantity, assign seats
- Handle denied boarding situations, solicit volunteers, re-accommodate customers
- Monitor aircrafts arrival and departure times
- Review all security related functions, for effectiveness and compliance
- Oversee Operation for the Base
- Conduct weekly stakeholder meetings
- Address any airport facility issues.
- Supported management in implementing new policies and procedures for increased efficiency within operations
Front Desk Receptionist
Townplace Suites Marriott
02.2021 - 05.2022
- Handled payment processing and provided customers with receipts and proper bills and change
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions
- Managed customer complaints and rectified issues to complete satisfaction.
Mobile Sales Consultant
Concentrix
07.2020 - 02.2021
- Used cross-selling methods to encourage customers to purchase accessories and warranties
- Listened to customer needs, chose appropriate products and spent time explaining each item's functions and features
- Diagnosed issues with cell phone performance, technical operations and specific applications
- Educated customers about policies, contracts and payment amounts
- Utilized extensive research skills to determine causes of customer issues and identified satisfactory solutions
- Welcomed guests and asked open-ended questions to best determine which products would meet needs.
Receptionist
Family Nissan of Laredo
02.2020 - 04.2020
- Scheduled and confirmed appointments
- Sorted incoming mail and directed to correct personnel each day
- Directed and oversaw office personnel activities
- Assisted 10-15 visitors per day by directing to appropriate personnel and answering an average of 50 calls and emails daily
- Answered phone calls, provided information to callers and connected callers to appropriate people.
Cashier
Coach
11.2019 - 04.2020
- Operated cash register and collected payments while meeting high productivity standards in processing payments for customers
- Trained new team members in cash register operation, stock procedures and customer service
- Learned roles of other departments to provide coverage and keep store operational
- Resolved customer complaints and escalated worsening concerns for remediation
- Part of opening team.
Sales Lead Manager
Express
10.2011 - 03.2014
- Analyzed team performance on a weekly basis through review of in-depth reports
- Responded to questions from customers after presenting key details about company's products
- Promoted cross-selling of additional offerings to sales team of 5 people
- Developed and implemented new sales strategies to update product lines
- Managed payroll system consistently and met sales goals to facilitate labor hours.
Education
Some College (No Degree) -
Laredo College
High School Diploma -
Superior Academy
05.2005
Skills
- Management 4yrs
- Teamwork
- Positive Attitude and Energetic
- Prioritization and Time Management
- Telephone Skills
- Microsoft Word
- Bilingual English/Spanish
- Excel, Outlook, PowerPoint
- Reliable and Punctual
- G4 Plus & Avaya Proficient
- GoNow Proficient
Languages
Spanish
Native or Bilingual
Timeline
Station Supervisor
Allegiant
04.2023 - Current
Allegiant Air CSA, GSC
Allegiant Air
10.2021 - 04.2023
Front Desk Receptionist
Townplace Suites Marriott
02.2021 - 05.2022
Mobile Sales Consultant
Concentrix
07.2020 - 02.2021
Receptionist
Family Nissan of Laredo
02.2020 - 04.2020
Cashier
Coach
11.2019 - 04.2020
Sales Lead Manager
Express
10.2011 - 03.2014
Some College (No Degree) -
Laredo College
High School Diploma -
Superior Academy