Jessica Guasso
La Verne,CA
Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Office Manager
Conrad Los Angeles
05.2022 - Current
- Oversee all Front Services including Front Desk, Concierge, and Bellmen
- Implemented new training programs for administrative personnel on office operations and latest technologies.
- Developed and delivered training programs to educate staff on Forbes standards, fostering a culture of excellence and continuous improvement.
- Protect staff and customers and minimize legal issues by quickly resolving safety issues.
- Create and submit employee schedules and submit payroll
- Provide clerical support, addressing routine and special requirements.
- Encourage and mentor employees to boost performance and remove process inefficiencies.
Operations Manager
Residence Inn Marriott
12.2020 - 04.2022
- Oversee Front Desk, F&B, and Housekeeping Departments
- Established positive and effective communication among staff reducing miscommunications and missed deadlines.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Eased team transitions and new employee orientation through effective training standards
- Inputted bi-weekly orders for breakfast, housekeeping, front office, and maintenance supplies
- Paid all incoming invoices immediately and inputted into checkbook
Sales Assistant
Fullerton Marriott
06.2019 - 12.2020
- C/I, MGS, and Sales Force trained
- Create Sale BEO’s correspondence and forms
- Quote meeting inquires for potential clients
- Organize in-house deliveries, amenities, and welcome letters
Front Desk Supervisor
Fullerton Marriott
03.2018 - 12.2020
- Operate with MARSHA and FSPMS to organize, confirm and process reservations
- Follow up on post-stay reviews
- Audit, balance and report on all food and beverage and front desk outlets
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
- Planned coverage needs and organized services to support incoming special events.
- Perform any other duties as requested by management
Shift Manager
McDonald's
06.2016 - 02.2018
- Head of P.O.P. materials and update monthly voice comments board
- Balance and deposit revenue with POS system
- Order and receive weekly food deliveries
- Managed schedules, accepted time off requests and found coverage for short shifts
Education
Bachelor of Science - Hospitality Management
California State Polytechnic University, Pomona
Pomona, CA12.2020
Skills
- Inventory controls
- Accurate Money Handling
- Team Leadership
- Scheduling
- Training and Development
- Opening and Closing Procedures
- Planning and Coordination
- Administrative Support
Certification
- Certified in Hotel Industry Analytics
- ServSafe Certified
Languages
Spanish
Professional Working
Timeline
Front Office Manager
Conrad Los Angeles
05.2022 - Current
Operations Manager
Residence Inn Marriott
12.2020 - 04.2022
Sales Assistant
Fullerton Marriott
06.2019 - 12.2020
Front Desk Supervisor
Fullerton Marriott
03.2018 - 12.2020
Shift Manager
McDonald's
06.2016 - 02.2018
Bachelor of Science - Hospitality Management
California State Polytechnic University, Pomona
- Certified in Hotel Industry Analytics
- ServSafe Certified
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