Jessica Klein
Program Management and Integrated Production
Pacifica,CA
Summary
Experienced Managing Producer and Program Manager with a strong track record in client-facing roles at leading creative agencies and in-house environments, with over 15 years of experience. Specializes in digital marketing production and interactive initiatives for global brands, excelling in fast-paced, growth-focused settings. Acknowledged for strategic leadership on vital projects, leading cross-functional teams to successful results by incorporating AI-driven approaches for improved operational efficiencies. Proactive problem-solver and dynamic leader recognized for promoting inclusive, collaborative team cultures globally.
Overview
18
18
years of professional experience
Work History
Head of Program Management and Production
Google, Google Store
01.2019 - Current
- Led Google Store's interactive marketing production and operations, strategically partnering with cross-functional teams (Strategy, Creative, Engineering, UX, UXR) and external agencies to define roadmaps, align deliverables with sales targets, and deliver exceptional user journeys.
- Spearheaded operational excellence and integrated marketing initiatives, optimizing systems, tools, and processes via AI and the Google Marketing Development Framework to enhance global creative production and ensure on-time, on-budget, and brand-compliant asset delivery.
- Managed and optimized a $2M-$20M annual budget for project intake, resourcing, and vendor management across EMEA/APAC, achieving $5M+ in cost savings through strategic sourcing and operational improvements.
- Managed and mentored a team of 18 program managers and producers, overseeing projects from ideation to execution and coordinating cross-functional efforts to drive creative excellence.
Executive Integrated Producer
TBWA\Media Arts Lab - Apple
11.2014 - 01.2019
- Provided client-facing Integrated Production leadership for Apple as the agency of record, managing $150K-$4M budgets and driving innovation across online and interactive channels. Championed new technologies and large-scale integrated campaigns, including interactive builds for "Behind the Mac" and "Shot on iPhone," to empower creative teams and ensure superior user engagement.
- Unified creative production processes across digital, print, and video, ensuring on-time and on-budget delivery of high-quality assets while maintaining artistic integrity. Mastered Apple's creative guidelines and global strategy, developing conceptual prototypes that extended ATL brand moments into engaging digital experiences.
- Managed and mentored a team of 15 digital producers and vendors, optimizing their output and work efficiency to support creative teams in delivering impactful, user-centric campaigns.
Senior Integrated Producer
The Barbarian Group
02.2013 - 10.2014
- Led end-to-end production for integrated 360 campaigns (websites, games, apps, video content) for clients like Bacardi and Pepsi, managing budgets from $25K to $3M. Partnered with Account Management, Planning, and Strategy teams on staffing, resourcing, and budget allocation.
- Managed and delegated work to a team of 5 producers, overseeing the entire project lifecycle and empowering them to support creative teams in achieving their vision.
Senior Digital Producer
BBDO
02.2012 - 02.2013
- Led end-to-end digital production for MARS marketing (M&Ms, Twix, Snickers), managing projects with budgets from $50K to $5M. Directed all aspects of integrated production—from creative conception to final delivery—for global campaigns across websites, web games, apps, radio, and OLV content ensuring high-quality, user-centric experiences.
- Managed and delegated content and digital production work to a team of 5 producers, overseeing project execution and empowering them to deliver complex campaigns.
Integrated Producer
Ogilvy & Mather
11.2010 - 01.2012
- Led integrated production for clients such as American Express and GAP Inc., managing budgets from $50K to $1M. Oversaw all project activities from brief to development, including third-party vendor management (teams of 5-8), to achieve strategic goals.
- Partnered with New Business, PR, Digital Strategy & Planning, Creative, and Account teams to provide essential technical guidance and creative solutions within project parameters.
Senior Digital Producer
Rokkan
09.2008 - 11.2010
- Served as Project Manager and client partner for Time Warner, Adidas, Macy's, and Nintendo managing projects with budgets from $10K to $800K. Collaborated directly with clients and traditional advertising agencies.
- Managed and delegated work to Producers, overseeing the entire project lifecycle from brief to delivery and collaborating closely with Creative and Development teams to ensure high-quality, on-time, and on-budget execution.
Producer
Heavy.com
04.2007 - 01.2008
- Produced multi-platform branded entertainment programs and advertisements encompassing event activation, promotions, social media, and digital video content for high-profile clients like Microsoft and AT&T.
- Managed Creative and Technology teams to deliver high-quality work on time and within budget.
Education
BA - Politics
University of San Francisco
12-2005
Skills
- Critical thinking
- Relationship building
- Flexible and adaptable
- Problem resolution
- Strategic brand management
- Concept development
- Project management
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Dependable and responsible
- Organizational skills
- Calm under pressure
- Decision-making
Timeline
Head of Program Management and Production
Google, Google Store
01.2019 - Current
Executive Integrated Producer
TBWA\Media Arts Lab - Apple
11.2014 - 01.2019
Senior Integrated Producer
The Barbarian Group
02.2013 - 10.2014
Senior Digital Producer
BBDO
02.2012 - 02.2013
Integrated Producer
Ogilvy & Mather
11.2010 - 01.2012
Senior Digital Producer
Rokkan
09.2008 - 11.2010
Producer
Heavy.com
04.2007 - 01.2008
BA - Politics
University of San Francisco
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