Jessica Guerrero
San Antonio
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
17
17
years of professional experience
Work History
Store Manager
TitleMax Title Loans
10.2023 - Current
- Managed daily operations, ensuring compliance with company policies and industry regulations.
- Trained and mentored staff, fostering a culture of excellence and customer service.
- Developed and implemented strategic plans to improve service delivery and operational efficiency.
- Analyzed sales data to identify trends, adjust inventory levels, and optimize product offerings.
- Oversaw cash handling procedures, maintaining accuracy in financial reporting and accountability.
- Built strong relationships with customers, enhancing loyalty through personalized service initiatives.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Store Manager
Payment 1 Financial Group
04.2022 - 10.2023
- Supervisor: Jasmine
- Duties: Customer service, answering phone calls, creating loans for customers, reconciliation of debt, answering emails
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Receptionist/Bookkeeper
PSJA ISD
09.2018 - 04.2022
- Supervisor: Linda Soto
- Duties: Customer service, Answer phones and help parents. report any issues or concerns. Handle all the money coming into Campus and doing monthly reconciliation reports.
Assistant Manager
Cash America Pawn
02.2017 - 11.2018
- Supervisor: Armando Gonzales
- Duties: Supervised 7 employees, created bank deposits, created Excel sheets, Word documents, Open/Close of store, Inventory, Scheduling, Service training for staff, Customer reconciliation forms
- Conducted regular audits of financial transactions, ensuring accuracy and adherence to regulatory standards.
- Implemented staff scheduling processes to improve workforce efficiency and coverage during peak hours.
- Led team meetings focused on operational improvements, fostering a collaborative work environment for employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Advertising Assistant
L&F Distributors
02.2009 - 04.2017
- Supervisor: Yvette Donovan
- Duties: Accounts payable/receivable, AS400 merchandise system, Excel documents, scheduled all travel, meetings, met daily with Media team to Strategize Advertising and screened calls for the director
Education
Graduate -
Mission High School
Mission, Texas01.1994
Skills
- Multi-tasking
- Computer Skills
- People skills
- Accounts receivable
- Quick Learner
- Microsoft Office Word
- Customer Service
- Bilingual
- Microsoft Power Point
- Telephone skills
- Filing
- Accounts Payable
- Bank reconciliation
- Scheduling
- Bookkeeping/Accounting
- Self-motivated
- Customer service
- Problem-solving
- Multitasking and organization
- Store operations
- Customer relations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Cash management
- Employee training
- POS systems
- Team building and leadership
- Leadership development
Languages
Spanish
Professional Working
Timeline
Store Manager
TitleMax Title Loans
10.2023 - Current
Store Manager
Payment 1 Financial Group
04.2022 - 10.2023
Receptionist/Bookkeeper
PSJA ISD
09.2018 - 04.2022
Assistant Manager
Cash America Pawn
02.2017 - 11.2018
Advertising Assistant
L&F Distributors
02.2009 - 04.2017
Graduate -
Mission High School
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