Jessica Guevara
Plantation,FL
Summary
Accomplished global professional with a strong track record in optimizing workflows and driving efficiency through advanced technologies. Proven expertise in the life sciences and healthcare sectors, skilled at collaborating with stakeholders, business partners, and multicultural teams to achieve strategic goals and foster continuous improvement. Ready to contribute to organizational success through innovative process solutions and effective cross-functional leadership.
Overview
12
12
years of professional experience
Work History
Specialty Services & Performance Manager
DHL Global Forwarding
Plantation, USA
08.2020 - Current
- Digitized packaging consultations, vendor assessments, and investigations, streamlining processes and achieving 80% conversion in year one.
- Launched cost-effective, on-demand packaging programs tailored to customer needs.
- Developed end-to-end solutions for Life Sciences services (e.g., Clinical Trials), ensuring GxP compliance.
- Managed investigations and CAPA effectiveness, enhancing resolution quality.
- Supported RFQs with packaging solutions expertise and process design.
- Built strong supplier relationships and led DHL’s Same Day LifeScience Supplier Network qualifications.
- Monitored compliance, reducing non-conformity risks.
- Drove continuous improvement through data analysis and CAPA initiatives.
- Led performance reviews and development for team alignment with company goals.
Data Operations Manager
DHL Global Forwarding
Plantation, USA
01.2018 - 08.2020
- Established a Data Governance framework, standardizing policies and quality controls to foster a data-driven culture.
- Created an operational data dashboard, enhancing cross-functional efficiency and risk-based decision-making.
- Boosted BI tool adoption, achieving a 90% team utilization rate and enabling proactive, self-service analytics.
- Delivered a Self-Service Reporting Project, saving 450+ hours annually through resource reallocation.
- Achieved 100% compliance by updating documented processes to ensure business continuity.
- Led monthly data analytics training sessions for business groups, increasing internal expertise.
- Defined data sharing protocols to align with privacy standards and automated exception alerts to improve efficiency.
- Managed a data service desk, providing technical support and troubleshooting for new data sources.
Global Life Science Service Center Manager
DHL Global Forwarding
Panama, Panama
03.2014 - 01.2018
- Implemented Data Governance, standardizing policies and controls to enhance data culture.
- Developed a cross-functional data dashboard to improve efficiency and risk-based decisions.
- Increased BI tool usage by 90%, enabling self-service analytics and proactive insights.
- Launched a Self-Service Reporting Project, saving 450+ hours annually.
- Ensured 100% compliance by updating process documentation.
- Conducted monthly analytics training to boost data skills across teams.
- Established data-sharing protocols and automated alerts for efficiency.
- Managed a data service desk, providing technical support and troubleshooting.
Logistic Specialist
DHL Global Forwarding
Panama, Panama
06.2012 - 03.2014
- Managed real-time Life Science shipment processes, ensuring SOP compliance and prompt intervention on deviations.
- Tracked corrective actions to uphold service levels and reported performance metrics.
- Provided cross-functional support with shipment data and issued customer updates.
- Delivered on operational requirements to facilitate timely product delivery.
Education
Master in Business Administration - Strategic Management
Universidad Interamericana de Panamá
Panama01.2017
Internal Auditor ISO 9001:2015 -
International Global Certification (IGC)
Panama01.2016
Temperature Controlled Cargo Handling -
IATA Training & Development Institute
Florida01.2014
Good Documentation Practices -
DHL
Panama01.2013
Bachelor of Science - Maritime and Port Engineering
Universidad Tecnológica de Panamá
Panama01.2011
Minor in Operational Management, Logistics, Marketing and International Trade -
Martrans Consultores
Panama01.2010
Skills
- Data Analytics & Governance Leadership
- Customer-Centric Strategy & CRM (Salesforce)
- Business Intelligence Expertise (DOMO)
- Process Optimization & Solution Design
- Continuous Improvement & Problem-Solving
- Customer Experience Enhancement / Voice of Customer
- GxP Compliance Life Sciences & Healthcare
- Service-Driven & Client-Focused
- Strategic Relationship Building
- Collaborative Leadership & Team Empowerment
- Adaptable & Critical Thinker
Additional Information
- Trained global colleagues and customers on an advanced Cold-Chain Skillset curriculum.
- Participated in volunteering activities such as 'Feeding South Florida' Special Olympics'
- Go Green initiatives and EOS Committee.
Languages
English
Full Professional
Spanish
Native/ Bilingual
Portuguese
Full Professional
Timeline
Specialty Services & Performance Manager
DHL Global Forwarding
08.2020 - Current
Data Operations Manager
DHL Global Forwarding
01.2018 - 08.2020
Global Life Science Service Center Manager
DHL Global Forwarding
03.2014 - 01.2018
Logistic Specialist
DHL Global Forwarding
06.2012 - 03.2014
Master in Business Administration - Strategic Management
Universidad Interamericana de Panamá
Internal Auditor ISO 9001:2015 -
International Global Certification (IGC)
Temperature Controlled Cargo Handling -
IATA Training & Development Institute
Good Documentation Practices -
DHL
Bachelor of Science - Maritime and Port Engineering
Universidad Tecnológica de Panamá
Minor in Operational Management, Logistics, Marketing and International Trade -
Martrans Consultores
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