Jessica Guido
Summary
Reliable behavioral health Medical Biller with coding and medical terminology knowledge. Polished and hardworking performer with background overseeing accounts and handling records management tasks. Team-oriented person with great decision-making skills.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Billing Administrator
Advekit
6 2021 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Provided excellent customer service, developing and maintaining client relationships.
- Gathered, organized and input information into digital database.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Conducted regular account audits to ensure accuracy of client records.
Office Administrator
DaVita Kidney Care
08.2020 - 07.2021
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Improved patient check-in efficiency by streamlining administrative processes.
- Maintained strict confidentiality of sensitive patient data in accordance with applicable laws, regulations, and ethical guidelines.
- Maintained up-to-date knowledge of healthcare regulations, ensuring clinic operations remained compliant.
Office Administrator
CASA Industries, Architecture
03.2018 - 08.2020
- Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes
- Studied job descriptions and qualifications to determine applicant requirements.
- Collaborated with hiring managers to understand job requirements and expectations.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Operated and maintained applicant tracking and candidate management systems.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Shift Manager/ Visual Merchandiser
Party City
10.2015 - 03.2018
- Selected for management after demonstrating an ability to learn quickly and lead a motivated, successful team
- Responsible for managing shifts to constantly deliver the highest standards of quality, service, and efficiency
- Efficiently resolve problems or concerns to the satisfaction of all involved parties
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Responsible for delivering outstanding customer service, assigning duties, development of team members, inventory management, and cash handling
- Oversee daily operations such as paper work, banking, and office duties
- As well as, open and close the establishment
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant
- Kept employees operating productively and working on task to meet business and customer needs
- Trained and mentored new employees to maximize team performance
- Tracked receipts, employee hours and inventory movements
- Exercised composure under pressure and in escalated customer service scenarios
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints
- Supervised employees and oversaw quality compliance with company standards for food and services
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction
- Trained back-up associates and led crew members in managing operations of storefront
- Worked closely with team members to schedule breaks and shifts to meet state regulations
- Coached crew members to optimize performance and motivate toward more efficient work.
Front End Supervisor
Party City
06.2013 - 10.2015
- Recognized for my leadership and efficient problem-solving abilities by being promoted from Cashier to Front End Supervisor
- Responsible for delivering outstanding customer service
- Cash handling such as counting registers and daily bank deposits
- Oversee customer returns and professionally troubleshoot any customer concerns
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
- Transformed employee performance by enhancing training and mentoring strategies in operational and customer-facing roles
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Monitored cash drawer stations to verify adequate cash supply
- Completed stockroom tasks by leading stock team, receiving and unpacking merchandise and placing all products out on sales floor.
Education
Bachelor of Arts - Human Communications
California State University of Fullerton
Fullerton, CA 01.2022 - 05.2023
Associate of Arts - Human Communications
Golden West College
Huntington Beach, CA 08.2018 - 12.2021
Diploma - undefined
Lakewood High School
Skills
Medical billing and coding
Office Administration
Billing and Finance
Business Administration
HubSpot Proficiency
HIPAA understanding
Timeline
Bachelor of Arts - Human Communications
California State University of Fullerton
01.2022 - 05.2023
Office Administrator
DaVita Kidney Care
08.2020 - 07.2021
Associate of Arts - Human Communications
Golden West College
08.2018 - 12.2021
Office Administrator
CASA Industries, Architecture
03.2018 - 08.2020
Shift Manager/ Visual Merchandiser
Party City
10.2015 - 03.2018
Front End Supervisor
Party City
06.2013 - 10.2015
Billing Administrator
Advekit
6 2021 - Current
Diploma - undefined
Lakewood High School
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