Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Guiher

Administrative Assistant
San Diego,CA

Summary

A dedicated and self-motivated professional with a strong background in customer service, appointment scheduling and data entry. Commended for efficiency, priority management, and communication skills. Passionate to provide respectful and courteous service and help maintain a welcoming and professional environment.

Overview

24
24
years of professional experience

Work History

AFM/Learning Ambassador

Amazon Fulfillment Center
San Diego, CA
10.2021 - Current


  • As one of the first AFM’s at SAN3 and through time was able to reduce AR recirc 25%, disabled drives from 10%-15% to 2% (20% reduction) DEP % reduced from 10% down to 5% and production rate increased from 225 UPH to 450 UPH average
  • In charge of 1,250 AR drives and 476 chutes, 34 manual induct stations and 34 Artemis stations
  • Taking part in floor blitzes at beginning and end of shifts, processing about 100 plus misplaced items
  • Enhanced headcount through ongoing mentoring of more than 25 new
  • AFM`s in accordance with facility standards and training for ideal operational and floor success
  • Regularly performing timed station floor sweeps to improve find rates above 70%, reduce the possibility of obstructions or disabled drives appearing on the floor, and add back items found in station amnesty bins
  • Adhering to standard operating procedures while performing tasks safely and efficiently
  • Able to prioritize concerns that would aid in delivering and resolving difficulties with station workers, clearing any obstructions on conveyors or ARSAWS, and, if necessary, providing stations with totes
  • The capacity to enhance floor health with the least possible impact on operational requirements
  • Keeping ROBIN, drive and obstruction blockage times under twenty minutes and floor time to under 5 minutes at a time
  • RME’s fiducial training resulted in a volunteer effort to replace fiducials when the warehouse was shut down to reduce RME work orders
  • I am a top performer for AFM and am used as a floater to support my team and lessen the burden on any of the AR levels
  • When headcount (HC) is low, I am capable of taking care of an entire floor by myself
  • Servicing faulted drives, including removing and “in servicing” drives from the floor when instructed to do so
  • Communication with Flow desk over floor health
  • Problem Solve
  • Repackaging damaged orders
  • Tracking products back to orders that have been damaged or lost
  • Replenishing inventory for repacking problem solve
  • Maintained clean, organized and professional work environment.
  • Provided exceptional customer service to drive satisfaction.

Caregiver

Brightstar Care
El Cajon, CA
07.2019 - 11.2019
  • Provided personal and medical services at home for those who would otherwise need to be placed in long-term care facilities
  • Assisted with walking, moving to and from a wheelchair, washing, clothing, toileting, and a variety of other everyday chores
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted with daily living activities, running errands, and household chores.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Assisted patients with self-administered medications.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

Office Assistant

Orthopedic Associates
St. Louis, MO
08.2000 - 04.2001
  • Scheduling new patient appointments for six different doctors
  • Insurance verification for new and established patients
  • Keeping an organized filing system for insurance records and patient information
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Coordinated and scheduled meetings and appointments.
  • Input data into spreadsheets and databases.
  • Delivered clerical support by handling range of routine and special requirements.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Maintained and updated office records, both digital and physical.
  • Prepared and edited documents to produce precise, accurate and professional communication.

Front Office Manager

Cedar Creek Associates
San Marcos, TX
07.1999 - 04.2000
  • Scheduling appointments and keeping a daily schedule for seven different doctors
  • Collecting information for new patient intakes
  • Insurance verifications for new and established patients
  • Entering new patient information into a MediSoft computer program
  • Billing insurance companies and patients
  • Supervising and training new staff
  • Office supply inventory management using a budget
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Coached employees through day-to-day work and complex problems.
  • Developed procedures to establish accurate and organized check-in and check-out processes.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.

Education

undefined

San Diego Miramar/Mesa College
San Diego, CA
08.2018 - 5 2021

Skills

Accounting A/P and A/Rundefined

Timeline

AFM/Learning Ambassador

Amazon Fulfillment Center
10.2021 - Current

Caregiver

Brightstar Care
07.2019 - 11.2019

undefined

San Diego Miramar/Mesa College
08.2018 - 5 2021

Office Assistant

Orthopedic Associates
08.2000 - 04.2001

Front Office Manager

Cedar Creek Associates
07.1999 - 04.2000

Similar Profiles

CREATE PROFILE
Jessica GuiherAdministrative Assistant