Jessica Guillermo
'Ewa Beach,HI
Summary
Experienced merchandising leader with a proven ability to increase brand visibility and optimize inventory management at Hawaii Foodservice Alliance. Skilled in training and developing staff, fostering team unity, and improving customer service standards. Strong communication and problem-solving skills contribute to operational excellence and a positive shopping environment.
Overview
18
18
years of professional experience
Work History
Lead Merchandiser
Hawaii Foodservice Alliance
12.2019 - Current
- Enhanced brand visibility by negotiating prime shelf space with store managers and vendors.
- Reduced out-of-stock incidents through diligent monitoring of inventory levels and timely reordering of products.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Developed merchandising strategy to efficiently move overstock.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Inspected merchandise for quality and arranged proper display location on floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Collaborated with store managers to determine best placement for merchandise displays.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Maintained strong relationships with store personnel, fostering collaboration in support of shared goals for success in merchandising efforts.
- Developed a comprehensive training program for new merchandisers, equipping them with the skills necessary to excel in their roles and contribute to the team''s overall success.
- Led a team of merchandisers, providing training and guidance for optimal performance.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
Cashier/cook
Leeward Drive Inn
06.2007 - 10.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Welcomed customers and helped determine their needs.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Stocked, tagged and displayed merchandise as required.
Skills
- Friendly and outgoing
- Reliable
- Active listener
- Maintaining stock levels
- Stock rotation
- Customer service
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Relationship building
- Safety procedures
- Team building
- Self motivation
Timeline
Lead Merchandiser
Hawaii Foodservice Alliance
12.2019 - Current
Cashier/cook
Leeward Drive Inn
06.2007 - 10.2019
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