Jessica Gutierrez
Las Vegas,NV
Summary
Dedicated to turning out drinks efficiently and accurately handling special orders. Resourceful and adaptable with a quality-driven mindset and history of creating unique cocktails to set bar apart from the competition. Hardworking professional adept at growing bar sales, reducing costs and optimizing performance to support all customer needs. Well-organized and dependable with a positive and friendly nature. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Mixologist
The Cosmopolitan Of Las Vegas
05.2014 - Current
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Upheld strict regulations for safe alcohol service and food safety.
- Stored supplies according to bar policies and health code requirements.
- Ensured quality control by regularly monitoring and adjusting inventory levels for optimal freshness.
- Received cash, made change, and issued receipts.
- Maintained cleanliness and organization of the bar area, adhering to health code standards at all times.
- Established a loyal customer base by consistently providing exceptional service and memorable experiences, leading to repeat business and positive word-of-mouth referrals.
- Participated in industry events to stay current with mixology trends, incorporating innovative ideas into the bar program.
Bartender
Simon Restaurant
03.2010 - 05.2013
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Assisted with inventorying beverage stock and bar supplies.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Helped management plan and serve bar menu exceeding customer expectations.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
Education
Associate of Arts - Psychology
Sierra College
Rocklin, CAHigh School Diploma -
San Juan High School
Citrus Heights, CASkills
- Customer experience management
- Media Relations
- Drink Preparation
- Cleanliness and sanitation
- Efficient multitasking
- Expert Cocktail Creation
- Allergy awareness
- Memory for orders
- Inventory Coordination
- Listening and understanding
- Health codes compliance
- Advanced Mixology Techniques
- Telephone Etiquette
- Speedy drink preparation
- Training New Staff
- Wine and liquor knowledge
- Honest and Dependable
- Upselling proficiency
- Wine Knowledge
- Issue Resolution
- Mixology Techniques
- Relationship Building
- Fast Learner
- Calm and Composed
- Networking and relationship building
- Teamwork and Professionalism
- Menu Memorization
- Age Identification checks
Timeline
Mixologist
The Cosmopolitan Of Las Vegas
05.2014 - Current
Bartender
Simon Restaurant
03.2010 - 05.2013
Associate of Arts - Psychology
Sierra College
High School Diploma -
San Juan High School