Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Jessica Gutierrez

San Diego,CA

Summary

Experienced with overseeing all aspects of food service operations, including staff management and customer relations. Utilizes strategic planning to enhance service quality and operational efficiency. Track record of implementing effective training programs and maintaining high standards of excellence.

Overview

18
18
years of professional experience
1
1
Certification

Work History

General Manager/Line Cook

Evolution Fast Food
01.2014 - Current
  • Assist in prep, line and dish functions; managed catering orders
  • Responsible for daily and monthly inventory; ordering/receiving, stocking supplies and products
  • Train, coach and develop employees and team leaders
  • Ensure team provides fast, friendly and accurate service
  • Stocking and maintaining stations in a sanitary manner
  • Execute all recipes precisely, adhering to proper ingredient measurements
  • Efficiently assemble and dismantle workstation, following established procedures and timelines
  • Demonstrate proficiency in working the grill station and ensuring accurate meat temperatures

Server/Trainer

Olive Garden
03.2007 - 01.2014
  • Train new hires
  • Take food and drink orders accurately and efficiently
  • Provide menu recommendations and answer questions about the menu
  • Extensive wine knowledge; offered wine pairing and samples
  • Ensure guests have a positive dining experience by providing excellent customer service
  • Monitor tables to anticipate guest needs and refill drinks as necessary
  • Process payments and handle cash transactions
  • Maintain cleanliness of dining area and assist with basic food preparation

Education

: - Culinary Arts

Remington College
San Diego
05-2005

Skills

  • Operations management
  • Leadership and team building
  • Inventory control and record keeping
  • Cash handling oversight
  • Scheduling coordination
  • Hiring decisions
  • Labor management
  • Catering

Accomplishments

  • Implemented marketing strategies which resulted in 23% growth of customer base.
  • Cross trained entire staff which cut labor costs by 30%.
  • Increased sales by 12% by upgrading products by reaching out to new vendors.
  • Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining menu.

Certification

  • Food Handler

Languages

Spanish

Timeline

General Manager/Line Cook

Evolution Fast Food
01.2014 - Current

Server/Trainer

Olive Garden
03.2007 - 01.2014

: - Culinary Arts

Remington College

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