Jessica Guy
Louisville,KY
Summary
High-energy Industry management professional offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.
Overview
22
22
years of professional experience
Work History
Assistant General Manager
Taco Bell
01.2002 - 09.2023
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
Education
Certificate - Business
06.2004
Skills
- Strategic Planning Skill
- Training and Development Background
- Business Development
- Workflow Coordination
- Operations Management
- Employee Scheduling
- Employee Relations
- Business Operations Knowledge
- Team Leadership Expertise
- Budgeting Expertise
- Inventory Control
- Menu Development
- Food Safety and Sanitation
- Sales Forecasting
- Staff Management
- Sales Coaching
- Attention to detail
- Time management
- Adaptability
- Sales strategy
- Problem solving
- Organizational skills
- Customer service
- Conflict resolution
- Team leadership
- Administrative Management
Timeline
Assistant General Manager - Taco Bell
01.2002 - 09.2023
Campbellsville University - Certificate , Business