Jessica Guzman
Alexandria,VA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Manager
Alexandria Pastry Shop & Cafe
2015.09 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Assisted with hiring, training and mentoring new staff members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
High School Diploma -
Thomas A Edison High School
Fairfax, VA07.2000
Skills
- Business Development
- Strategic Planning
- Performance Management
- Operations Management
- Time Management
- Salesforce Management
- Negotiation
- Sales Techniques
- Staff Management
- Customer Service
- Problem Solving
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Manager
Alexandria Pastry Shop & Cafe
2015.09 - Current
High School Diploma -
Thomas A Edison High School
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