Jessica Guzman
Imperial,MO
Summary
Detail-oriented medical receptionist with several-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff.
Overview
16
16
years of professional experience
Work History
Medical Receptionist
Urology of St. Louis
St. Louis, MO
08.2023 - 02.2025
- Entered insurance, demographics and health history into patient database.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Arranged hospital admissions for patients as required.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
Front Desk Receptionist
Tekwani Vision Center
St. Louis, MO
08.2021 - 10.2023
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Explained policies and procedures to visitors.
- Greeted visitors to provide information and direct to appropriate personnel.
Administrative Assistant
LINK St. Louis
St. Louis, MO
12.2019 - 07.2021
- Developed and maintained filing systems for confidential documents and records.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Maintained inventory of office supplies and placed orders when necessary.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
Restaurant Manager
Applebees
Arnold, MO
03.2009 - 10.2019
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Coached staff on strategies to enhance performance and improve customer relations.
- Ensured compliance with all food safety regulations and sanitation standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Fox Senior High School
Arnold05-2006
Some College (No Degree) -
Jefferson College
Hillsboro, MOSkills
- Medical office administration
- Inventory oversight
- Patient scheduling
- Typing and filing
- Medical billing and coding
- Appointment management
- Paperwork coordination
- EMR / EHR
- Office administration
- HIPAA compliance
- Petty cash management
- Telephone etiquette
- Medical terminology
- Appointment scheduling
Timeline
Medical Receptionist
Urology of St. Louis
08.2023 - 02.2025
Front Desk Receptionist
Tekwani Vision Center
08.2021 - 10.2023
Administrative Assistant
LINK St. Louis
12.2019 - 07.2021
Restaurant Manager
Applebees
03.2009 - 10.2019
High School Diploma -
Fox Senior High School
Some College (No Degree) -
Jefferson College
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