Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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JESSICA GUZMAN

Palm Desert,CA

Summary

I am a dedicated and detail-oriented professional with a strong background in office administration, client services, and organizational support. With experience managing day-to-day operations, coordinating schedules, and maintaining accurate records, I thrive in fast-paced environments where efficiency and communication are key. I excel in building positive client relationships, addressing needs with empathy and professionalism, and ensuring a high standard of service. Proficient in handling administrative systems, correspondence, and data management, I bring a solutions-focused mindset, adaptability, and strong interpersonal skills to every role. I am passionate about contributing to a team’s success while providing reliable, client-centered support.

Overview

7
7
years of professional experience

Work History

Resident Substitute

Rancho Mirage Elementary School
08.2024 - Current
  • Provide consistent classroom management and instruction across various grade levels, ensuring a supportive and engaging learning environment.
  • Build strong relationships with students, staff, and administrators to support academic and behavioral success.
  • Adapt quickly to diverse educational needs, implementing lesson plans and addressing student challenges effectively.

Customer Service Manager

Farmers Insurance
07.2021 - 07.2024
  • Led and motivated a diverse team to achieve performance goals, improve customer satisfaction, and maintain office efficiency.
  • Resolved customer concerns effectively, utilizing strong communication and problem-solving skills to ensure positive outcomes.
  • Managed client retention through proactive relationship-building and effective resolution of concerns, utilizing de-escalation strategies to address conflicts and maintain satisfaction.

Front Desk Receptionist

First Steps Prenatal
03.2021 - 07.2021
  • Collected insurance info, authorized services, explained co-pays to patients.
  • Assisted physicians, managed intake, obtained records, ensured empathetic communication.
  • Submitted patient records, handled insurance billing, communicated with providers.
  • Provided administrative support, scheduled appointments, updated records, managed calendars.

Sales Representative

Ashleys Home Furniture
01.2021 - 03.2021
  • Built rapport to recommend items, encouraging repeat visits and purchases.
  • Advised customers, recommended furniture, and upsold complementary products.
  • Showcased product knowledge while delivering excellent customer service.

Server

Edgewater Grill
06.2018 - 06.2019
  • Processed orders and payments efficiently using the POS system.
  • Recommended menu items tailored to customer preferences and inquiries.
  • Communicated accurate orders to kitchen staff for seamless preparation.
  • Ensured satisfaction by verifying accuracy and addressing customer needs.

Education

Master of Education - School Counseling

Grand Canyon University
04-2025

Bachelor of Science - Psychology

Grand Canyon University
12.2021

Associates degree - psychology, elementary school

College of the Desert
05.2018

Skills

  • Leadership and Team Management
  • Effective Communication
  • Conflict Resolution
  • Student Support and Advocacy
  • Organizational and Time Management Skills
  • Customer service
  • Critical thinking
  • Data entry
  • Active listening
  • Computer proficiency

LANGUAGES

English
Spanish

Timeline

Resident Substitute

Rancho Mirage Elementary School
08.2024 - Current

Customer Service Manager

Farmers Insurance
07.2021 - 07.2024

Front Desk Receptionist

First Steps Prenatal
03.2021 - 07.2021

Sales Representative

Ashleys Home Furniture
01.2021 - 03.2021

Server

Edgewater Grill
06.2018 - 06.2019

Bachelor of Science - Psychology

Grand Canyon University

Associates degree - psychology, elementary school

College of the Desert

Master of Education - School Counseling

Grand Canyon University