Jessica Ha
Harbor City,CA
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Seeking to leverage administrative and marketing competencies while also expanding skill set and expertise.
Overview
6
6
years of professional experience
Work History
Sales Receptionist
Lithia Motors - DCH Toyota Of Torrance
09.2021 - 10.2023
- Handled high call volumes calmly, ensuring every caller received a positive experience with the company, and directed calls to appropriate person/department.
- Coordinated communication between members of sales, finance, and management with clients via in-person and/or through the phone.
- Improved office efficiency by managing administrative tasks and clerical duties, such as data entry, scheduling, filing, copying, scanning, processing paperwork, and RDRs.
- Trained new receptionists on company procedures, contributing to a smooth onboarding process for new hires.
Marketing Assistant/ Dealer's TikTok Content Creater
Lithia Motors - DCH Toyota of Torrance
04.2022 - 06.2023
- Aided in dealership's marketing campaign - Live Local, Shop Local - in April 2022 by managing partnerships and collecting signatures for promotional content, as well as participating in the commercial myself.
- Increased brand awareness by creating and managing our dealership's TikTok account, as well as creating content and maintaining social presence on a social media platform while growing engagement and following over the course of a year (May 2022 - June 2023).
- Utilized analytics tools to track performance metrics, making informed decisions on future strategies.
Shift Lead/ Cashier
Robeks Fresh Juices & Smoothies
03.2018 - 09.2020
- Provided friendly customer service all while remaining calm during periods of high volume.
- Managed cash flow operations each shift - balanced register, recorded purchases, and processed returns on a POS system.
- Mentored and guided new employees ensuring all were trained on company policies, procedures, product knowledge, and best practices for optimal performance.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
Education
Bachelor of Science - Business Administration - Marketing
California State University of Long Beach
Long Beach, CA12.2020
High School Diploma -
Nathaniel Narbonne High School
Harbor City06.2016
Skills
- Time Management
- Communication/Interpersonal Skills
- Detail-Oriented
- Team Collaboration
- Multi-Line Phone Systems
- Microsoft Office
- Content Creation and Social Media Management
- CRM (Vinsolutions), Dealer Daily, CDK
Timeline
Marketing Assistant/ Dealer's TikTok Content Creater
Lithia Motors - DCH Toyota of Torrance
04.2022 - 06.2023
Sales Receptionist
Lithia Motors - DCH Toyota Of Torrance
09.2021 - 10.2023
Shift Lead/ Cashier
Robeks Fresh Juices & Smoothies
03.2018 - 09.2020
Bachelor of Science - Business Administration - Marketing
California State University of Long Beach
High School Diploma -
Nathaniel Narbonne High School
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