Jessica Haag
Springdale,AR
Summary
Dynamic Veterinary Supervisor and Certified Assistant with a record of enhancing operational efficiency and team performance. Spearheaded training initiatives that reduced onboarding time and increased staff proficiency. Passionate about leveraging clinical insights and strong communication skills to drive product adoption and client satisfaction in a sales role.
Overview
1
1
Certification
13
13
years of professional experience
Work History
CVT/VA Supervisor
Wedington Animal Hospital
Fayetteville, AR
01.2022 - Current
- Lead and mentor a team of 30+ veterinary assistants and certified technicians, improving communication, efficiency, and patient care standards.
- Designed and implemented a clinic-wide training program, including onboarding, skill development, competency tracking, and continuing education.
- Successfully launched a structured training program that improved staff competency and reduced onboarding time.
- Scheduled and facilitated on-site training sessions, hands-on labs, and learning opportunities to elevate team performance and medical proficiency.
- Coordinated lunch-and-learns and product demos with pharmaceutical and nutrition reps, strengthening vendor relationships and increasing staff product knowledge.
- Facilitated monthly team meetings to review performance metrics, tackle workflow challenges, and implement new protocols.
- Supported veterinarians by triaging cases, monitoring anesthesia, assisting in surgery, and executing treatment plans with accuracy and efficiency.
- Delivered client education on medications, preventative care, chronic disease management, and post-operative instructions — improving compliance and client satisfaction.
- Enhanced client compliance and satisfaction through clear, compassionate education and follow-up.
Certified Veterinary Assistant
Wedington Animal Hospital
Fayetteville, AR
01.2019 - 01.2022
- Triaged emergent cases, monitored anesthesia, assisted in surgery, and executed treatment plans.
- Performed venipuncture, IV catheter placement, medication administration, bandage/splint application, and dental prophylaxis.
- Maintained sterile surgical environments, ensuring optimal conditions for patient safety and successful procedures.
- Operated IDEXX and Abaxis diagnostic equipment, facilitating prompt patient assessment and diagnosis.
- Communicated compassionately with clients during difficult cases, enhancing their understanding and comfort.
Kennel Attendant
Wedington Animal Hospital
Fayetteville, AR
08.2018 - 01.2019
- Delivered individualized care and monitoring for patients with special needs, enhancing their recovery and comfort.
- Ensured clean, safe environment for hospitalized and boarding animals, promoting their well-being.
- Cleaned and sanitized animal kennels daily for optimal hygiene.
- Monitored animal behavior and reported concerns to veterinary staff.
- Assisted in feeding and administering medications to animals.
Assistant Manager
Westside Burger & Grill
01.2014 - 08.2018
- Managed daily operations and staff schedules to support smooth service.
- Trained new employees on customer service standards and procedures.
- Handled customer inquiries and resolved service issues promptly.
- Monitored food safety practices and compliance with health regulations.
- Coordinated inventory management to maintain optimal stock levels.
- Collaborated with team members to enhance workflow efficiency.
- Supported marketing initiatives to effectively promote menu specials and events.
Cashier / Crew Member
Big Chic & Cotton Pickin Chicken
Safety Watch
Turner Industries
Tool Room Attendant
W.G. Yates & Sons Construction
Education
High School Diploma -
Jackson High School
Jackson, GA05-2013
CVA - Veterinary Assistant
Animal Behavior College
CaliforniaSkills
- Anesthesia management
- Venipuncture
- Instrument sterilization
- IDEXX & Abaxis Diagnostics
- Avimark Practice Management
- Inventory & Pharmaceutical Management
- Preventive Care Compliance
- Veterinary product expertise
- Client education
- Client compliance coaching
- Team Leadership & Coaching
- Training Program Development
- Vendor collaboration
- Data decision making
- Veterinary Software Proficiency
Certification
- Certified Veterinary Assistant
- CPR & First Aid (Animal)
Target Role
Veterinary Pharmaceutical Sales Representative / Territory Manager
Timeline
CVT/VA Supervisor
Wedington Animal Hospital
01.2022 - Current
Certified Veterinary Assistant
Wedington Animal Hospital
01.2019 - 01.2022
Kennel Attendant
Wedington Animal Hospital
08.2018 - 01.2019
Assistant Manager
Westside Burger & Grill
01.2014 - 08.2018
Tool Room Attendant
W.G. Yates & Sons Construction
Safety Watch
Turner Industries
Cashier / Crew Member
Big Chic & Cotton Pickin Chicken
High School Diploma -
Jackson High School
CVA - Veterinary Assistant
Animal Behavior College