Jessica Hack
West Norwalk,CT
Summary
Highly motivated HR professional with a passion for building strong relationships and driving overall company growth. Skilled in leveraging individual strengths to create a positive and productive work environment. Experienced in all aspects of HR, including topgrading, on/offboarding procedures, payroll and benefits administration, and fostering company culture. Proficient in HRIS/ATS implementation, performance reviews, and H1B sponsorship.
HR professional with acomprehensive background in managing diverse HR functions. Proven ability to enhance employee relations and drive organizational success through strategic HR planning. Known for fostering teamwork and adapting to dynamic workplace needs with strong communication and problem-solving skills.
Overview
16
16
years of professional experience
Work History
HR Generalist
GANT US
01.2018 - 01.2023
- Led the migration of payroll & benefits to PEO/HRIS (ADP Totalsource) for 50+ employees in the US
- Managed payroll and health insurance processes as the primary point of contact
- Managed offboarding/furlough of entire US workforce
- Administration lead for 401(k) distribution
- Developed employee onboarding programs to improve retention and engagement levels.
- Implemented HR policies and procedures to ensure compliance with labor laws and regulations.
- Managed benefits administration, ensuring accurate enrollment and timely processing of claims.
HR Generalist
DICE
01.2019 - 01.2021
- Complete PEO (Justworks) implementation specialist for company enrollment and onboarding
- Managed payroll and health insurance processes
- Oversaw US people management and wrote handbook
- Collaborated with management on workforce planning, aligning HR strategies with business objectives for optimal performance.
- Ensured compliance with labor laws, reducing legal risks through regular policy reviews and updates.
- Facilitated training sessions to enhance employee skills and foster professional development.
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
HR Exec/People Ops
Student.com
01.2015 - 01.2018
- Led all HR activities for the US, including ATS and HRIS management (Greenhouse and Namely)
- Implemented PEO (JustWorks) and conducted employee engagement surveys (Culture Amp)
- Utilized Topgrading techniques to enhance the quality of hires and support rapid company growth
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
HR Generalist
White Ops
01.2015 - 01.2016
- Led the migration of payroll to PEO/HRIS (Namely) for 50+ employees in the US and Canada
- Managed payroll and health insurance processes
- Revamped the ATS (Greenhouse) and established a retirement plan (401k) for the company
- Mentored and trained the Office Manager on culture, values, and onboarding/offboarding procedures
- Managed employee relations issues, promoting a positive workplace culture through effective conflict resolution.
- Streamlined recruitment processes to enhance candidate experience and reduce time-to-fill positions.
- Analyzed HR metrics to identify trends, driving data-informed decision-making for talent management strategies.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
HR Generalist/People Ops
YPlan
01.2013 - 01.2016
- Implemented a comprehensive performance management process and negotiated benefits administration
- Developed employee wellness programs, set up & oversaw payroll (Trinet) and provided counseling on compliance issues
- Led recruitment efforts and established an effective employee onboarding/offboarding process
- Managed employee onboarding processes, ensuring compliance with company policies and regulatory requirements.
- Developed and implemented training programs to enhance employee skills and productivity across departments.
- Conducted regular audits of HR processes to identify areas for improvement and streamline operations.
- Facilitated conflict resolution sessions, fostering a positive work environment and enhancing team dynamics.
- Oversaw performance management systems, providing guidance on goal setting and appraisal processes.
- Implemented employee engagement initiatives, driving retention through effective communication and support programs.
- Administered payroll accurately, ensuring timely payment processing while minimizing errors in calculations or deductions.
Community Support
Airbnb
01.2011 - 01.2013
- Provided exceptional customer support and education to clients and users
- Assisted the PR team with website navigation, travel arrangements, and problem resolution
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers with product selection and order processing using CRM software.
- Ensured accurate data entry and documentation of customer interactions.
- Trained new representatives on customer service protocols and best practices.
- Implemented process improvements that enhanced customer satisfaction ratings.
- Collaborated with cross-functional teams to streamline service delivery workflows.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Account Manager Apple Division
Tech Data Corp.
01.2007 - 01.2010
- Managed Fortune 100 accounts base, expanding Tech Data's presence with Apple across select strategic VAR accounts
- Maintained an online database, analyzed sales statistics, and forecasted trends and goals
- Implemented the use of social media to stay connected with clients' business needs
- Managed pipeline of leads, ensuring timely follow-up and conversion to sales opportunities.
- Cultivated and maintained strong client relationships to drive customer satisfaction and retention.
- Developed tailored solutions to meet unique client needs, enhancing overall service delivery.
- Trained new team members on internal systems and best practices for account management success.
- Led quarterly business reviews with clients, aligning goals and expectations for continued partnership growth.
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention tailored to their unique needs.
- Developed strong relationships with key clients, resulting in increased account retention and growth.
- Worked closely with other departments to promote products and marketing campaigns.
Education
Bachelor of Arts - Psychology
University of Central Florida
Orlando, FL01.2005
Skills
- HR policies and procedures
- Onboarding and orientation
- Benefits administration
- Talent acquisition
- Payroll administration
- HR analytics
- Employment law compliance
- Diversity and inclusion
- Exit interviews
- HRIS management
- Recruitment
- Project management
- Employee onboarding
Timeline
HR Generalist
DICE
01.2019 - 01.2021
HR Generalist
GANT US
01.2018 - 01.2023
HR Exec/People Ops
Student.com
01.2015 - 01.2018
HR Generalist
White Ops
01.2015 - 01.2016
HR Generalist/People Ops
YPlan
01.2013 - 01.2016
Community Support
Airbnb
01.2011 - 01.2013
Account Manager Apple Division
Tech Data Corp.
01.2007 - 01.2010
Bachelor of Arts - Psychology
University of Central Florida