Jessica Hackathorn
Delaware
Summary
Dedicated professional with a strong work ethic and proven ability to enhance city recreation services. Experienced in supporting special events and managing recreation facilities, including Jack Florance Pool. Committed to teamwork and collaboration to achieve city master plan objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Recreation Coordinator
City of Delaware
Delaware
05.2023 - Current
- Responsible for budgeting, planning, organizing, marketing, and evaluating City athletic programs and providers to meet community needs; may include conducting programs; training, scheduling, and evaluating staff, sports officials, volunteers, and coaches in a variety of sports or activity programs; maintaining accurate team standings and records; assuring expenditures are within budget; distributing and ordering equipment and safety supplies; and working in cooperation with department staff on facility scheduling and rentals; communicates and promotes programming to organizations (YMCA, DYAA, youth sports leagues, city schools, and independent contractors) and participants through written and verbal means, including the use of established social media platforms.
- Manages and supervises assigned employees (e.g., schedules and assigns tasks, evaluates performance, recommends corrective action or discipline).
- Assists the Recreation Superintendent in helping to organize and supervise the operations of pool facilities and major areas of aquatic programs, including program development and deployment, program support, maintaining certification records, scheduling staff, and assisting in ensuring pool safety, and proper maintenance.
- Monitors the registration of programs utilizing the recreation software system; has the authority to manage waitlists, refunds, and program transfers.
- Assists the Recreation Superintendent with the recruitment and hiring of part-time, seasonal, intermittent staff, and volunteers. Plans, organizes, assigns, and reviews the work of assigned staff. Assists in setting performance standards and evaluating performance.
- Assists in the development and delivery of program-specific and safety training for staff to assure the safety of staff in program delivery.
- Enforces program, park, and facility rules and regulations, and complies with safety standards associated with risk management. Acts as a point of contact for all emergency action plans and situations. Participates in the development of, and changes to, program, park, and facility policies, rules, and regulations.
- Provides excellent customer service by ensuring prompt and timely communication with both internal and external customers and responding to concerns/complaints; exercises independent judgment in addressing complaints and resolving problems.
- Performs other duties as assigned.
Assistant Swim Coach
Olentangy Berlin High School
Delaware
10.2023 - Current
- Assisted in developing training plans for swim team practices.
- Provided feedback on swimmer performance during practices and competitions.
- Communicated with parents regarding swimmer progress and team events.
- Ensured compliance with safety regulations during all swim activities.
- Soothed hesitant swimmers, and encouraged practice participation.
- Organized practice sessions, including warm-ups, drills, and cool-downs.
- Assisted in the selection of competitive lineups for each meet based on individual strengths and weaknesses.
- Conducted one-on-one meetings with athletes to discuss goals and expectations prior to competition.
Assistant Swim Team Coach
YMCA of Central Ohio
Delaware
05.2022 - Current
- Utilized clear terminology to demonstrate swimming techniques and enhance student skills.
- Conducted organized practice sessions for children, families, and professionals.
- Taught effective swimming techniques to diverse audiences, improving overall performance.
Lifeguard Instructor
YMCA of Central Ohio
Delaware
11.2019 - Current
- Observed and evaluated students' work to determine progress, provide feedback and make suggestions for improvement
- Provided detailed instruction and role modeling for acceptable social and work- related behaviors.
- Engaged students in academic practical conversations that elicited critical thinking, creativity, collaboration and communication.
Swim Instructor
YMCA of Central Ohio
Delaware
11.2017 - Current
- Use active listening skills to ensure guests are heard, understood, and treated with courtesy and respect.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Built relationships with parents and swimmers to increase likelihood of repeat business in future swim lessons sessions.
Aquatics Coordinator
YMCA of Central Ohio
Delaware
09.2020 - 05.2023
- Exercise independent decision-making skills when resolving guest concerns and operational needs within the aquatics department, and only escalate concerns for support when appropriate.
- Successfully use the YMCA’s information system to check in guests, resolve concerns, and update personal account information to ensure the accuracy of transactions and accounts.
- Provide an exceptional guest experience by creating and role modeling a welcoming environment consistent with the YMCA’s core values of Caring, Honesty, Respect, and Responsibility.
- Trained, supervised, and provided coaching and performance evaluations to ensure all team members are demonstrating proper rescue skills and techniques while maintaining a safe environment.
Lifeguard
YMCA of Central Ohio
Delaware
05.2017 - 05.2023
- Learned and maintained proficiency in first responder skills, such as first aid and CPR, to offer individuals in distress optimal support.
- Maximized customer satisfaction by greeting pool patrons with courtesy, and resolving issues promptly.
- Performed lifesaving measures during incidents until paramedics arrived on the scene.
Education
Associate of Arts - Psychology
Columbus State Community College
Columbus, OH12.2022
Skills
- Critical thinking and decision making
- Recordkeeping and organization
- Reliability and trustworthiness
- Flexibility and adaptability
- Customer service
- Safety compliance
- Event organization
- Lifeguard certification
- Leadership skills
Certification
• Certified in Red Cross Lifeguarding, CPR/ AED/ First aid for Professional Rescuers, and Administrating Emergency Oxygen Valid till 5/2027
• Certified Red Cross Lifeguard Instructor and Instructor Trainer Valid till 8/2026
• Certificate for Safety Training for Swim Coaches Online Only Valid till 6/2026
• Certified Pool Operator Certification Valid till 10/2028
• Microsoft Office Specialist 2016 Certificate
• Certified Red Cross Lifeguard Instructor and Instructor Trainer Valid till 8/2026
• Certificate for Safety Training for Swim Coaches Online Only Valid till 6/2026
• Certified Pool Operator Certification Valid till 10/2028
• Microsoft Office Specialist 2016 Certificate
References
References available upon request.
Timeline
Assistant Swim Coach
Olentangy Berlin High School
10.2023 - Current
Recreation Coordinator
City of Delaware
05.2023 - Current
Assistant Swim Team Coach
YMCA of Central Ohio
05.2022 - Current
Aquatics Coordinator
YMCA of Central Ohio
09.2020 - 05.2023
Lifeguard Instructor
YMCA of Central Ohio
11.2019 - Current
Swim Instructor
YMCA of Central Ohio
11.2017 - Current
Lifeguard
YMCA of Central Ohio
05.2017 - 05.2023
Associate of Arts - Psychology
Columbus State Community College