Jessica Hackworth
Salisbury,NC
Summary
Dynamic professional with a proven track record at Center for Emotional Health, excelling in customer relations and leveraging Microsoft Office for enhanced data accuracy. Demonstrated ability to improve client satisfaction and financial outcomes through analytical and interpersonal skills. Achieved significant revenue protection by identifying and resolving billing discrepancies. Knowledgeable Billing Representative familiar with Insurance practices and compliance requirements. Excellent customer service and problem solving abilities. Offering 2 years of experience and the drive to excel in all areas. Focused Billing Clerk with 2 years of experience. Skilled in building client and vendor rapport and managing accounts to reduce outstanding balances. Hardworking and energetic with passion for accuracy and efficiency.
Overview
6
6
years of professional experience
Work History
Billing Representative
Center for Emotional Health
10.2022 - 10.2024
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Assessed accounts for payment status and reached out to customers.
- Reviewed and solved account and billing discrepancies.
- Worked effectively with medical payers such as Medicare, Medicaid, and commercial insurances to obtain timely and accurate payments.
- Received incoming information and entered into database system.
- Leveraged strong analytical skills to identify patterns in data, enabling accurate forecasting and improved decisionmaking.
- Contributed to company revenue growth by identifying potential billing errors and preventing revenue leakage.
- Optimized collections efforts through regular collaboration with the collections team on delinquent accounts strategies.
- Collaborated closely with sales and customer service teams to ensure seamless communication and issue resolution.
- Enhanced client satisfaction with prompt resolution of billing inquiries and disputes.
- Supported cash flow optimization efforts by timely reconciliation of bank statements against outstanding invoices.
- Coordinated with intermediate parties to obtain payments and resolve issues.
- Adapted quickly to changing technologies or systems upgrades, ensuring minimal disruption to daily workflow during transitions periods.
- Developed strong relationships with clients, fostering trust and confidence in the company''s billing procedures.
- Assisted management with month-end close activities, ensuring accurate financial reporting within set deadlines.
- Worked with multiple departments to check proper billing information.
- Researched and resolved billing discrepancies to enable accurate billing.
- Collaborated with customers to resolve disputes.
- Utilized various software programs to process customer payments.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Handled account payments and provided information regarding outstanding balances.
- Responded to customer concerns and questions on daily basis.
- Maintained accurate records of customer payments.
- Used data entry skills to accurately document and input statements.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
Housekeeper
Ridgecrest Conference Center
05.2019 - 08.2019
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Dusted picture frames and wall hangings with cloth.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Adhered to professional house cleaning checklist.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Verified cleanliness and organization of storage areas and carts.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Changed bed linens and collected soiled linens for cleaning.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
Cashier
Walmart
06.2018 - 08.2018
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Handled cash with high accuracy and took care to check bills for fraud.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Answered questions about store policies and addressed customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Addressed customer needs and made product recommendations to increase sales.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
Bachelor of Science - Psychology
University of North Carolina At Pembroke
Pembroke, NC05-2019
Skills
- Customer relations skills
- Microsoft Office
- Data entry experience
- Technical knowledge
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved insurance issues which led to accurate eligibility and benefits information
- .Achieved accurate patient benefits through effectively helping with gaining accurate benefits from Insurance agents.
- Collaborated with team of 15 in the Billing Benefits team.
- Achieved being a week out on our schedule bt completing copays with accuracy and efficiency.
Languages
English
Native or Bilingual
Timeline
Billing Representative
Center for Emotional Health
10.2022 - 10.2024
Housekeeper
Ridgecrest Conference Center
05.2019 - 08.2019
Cashier
Walmart
06.2018 - 08.2018
Bachelor of Science - Psychology
University of North Carolina At Pembroke
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