JESSICA HAFNER
Mount Pleasant,MI
Summary
Results-oriented healthcare professional holding a Master’s in Business Administration, with extensive expertise in sports medicine, athletic training, and customer service. Proven ability in team collaboration and relationship-building, complemented by strong technical knowledge and problem-solving skills. Aiming to apply these competencies as a sales representative in the medical device industry to enhance customer satisfaction and drive sales growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Associate Athletic Trainer
Central Michigan University DI
11.2022 - Current
- Managed comprehensive healthcare coverage for the Men’s Basketball and Dance teams, driving athlete performance and injury recovery,specializing in lower extremity injuries
- Cultivated strong, long-lasting relationships with the healthcare team including physicians, surgeons, physical therapists, medical assistants, and device sales reps to address patient needs and enhance care outcomes
- Educated athletes and coaches on anatomical and technical information to bridge communication between all areas of the healthcare team
- Managed product inventory for orthopedic braces and orthotics for the Sports Medicine Department to ensure necessary supply, and coordinated ordering of new products based on need
- Mentored and directly oversaw two assistant athletic trainers, fostering collaboration and leadership skills, while maintaining a focus on high-quality healthcare for the patient
Associate Athletic Trainer
Southeastern Oklahoma State University DII
07.2022 - 10.2022
- Provided healthcare to contact and non-contact athletes, treating a broad range of injuries
- Taught to 50+ students in two online college courses, Anatomical Anatomy and Injury Prevention, showcasing strong communication and instructional skills
- Managed a team of 5 undergraduate student-workers, teaching first aid, emergency care, and tape techniques, fostering teamwork and leadership
- Demonstrated proficiency in time management and multitasking in a high-pressure environment, ensuring seamless operation interprofessionally
Assistant Athletic Trainer
Southeastern Oklahoma State University DII
02.2021 - 07.2022
- Served as the primary liaison for COVID-19 testing, coordinating with student-athletes, staff, and CDC—showcasing problem-solving and relationship management
- Assisted with insurance claims, billing processes, and compliance, ensuring accurate and timely completion of all necessary documentation
- Built strong relationships with athletes and staff, offering support and troubleshooting for a range of health and safety needs
Graduate Assistant Athletic Trainer
Southeastern Oklahoma State University DII
08.2020 - 02.2021
- Dual role of providing healthcare as a certified athletic trainer demonstrating adaptability and the ability to manage multiple clients simultaneously while completing a Master’s in Business Administration
- Played an active role in conference decision-making, contributing to the development of game-day protocols revolving around COVID-19
- Maintained accurate and detailed medical records using the Vivature Electronic Medical System, ensuring compliance with institutional policies
Education
Master’s in Business Administration -
Southeastern Oklahoma State University
Durant, OKBachelor’s in Athletic Training -
Saginaw Valley State University
Saginaw, MISkills
- Collaborative Communication Strategies Interprofessionally
- Lower Extremity Injury Assessment and Knowledge
- Skilled in Understanding Technical Product Details
- Effective Multitasking
- Quick Adaptation to New Skills
- Client Relationship Management
Certification
● American Red Cross CPR/AED for Professional Rescuers
● Dry Needling – SFDN1
● Athletic Training Certification - BOC
● MI LARA License in Athletic Training
Timeline
Associate Athletic Trainer
Central Michigan University DI
11.2022 - Current
Associate Athletic Trainer
Southeastern Oklahoma State University DII
07.2022 - 10.2022
Assistant Athletic Trainer
Southeastern Oklahoma State University DII
02.2021 - 07.2022
Graduate Assistant Athletic Trainer
Southeastern Oklahoma State University DII
08.2020 - 02.2021
● American Red Cross CPR/AED for Professional Rescuers
● Dry Needling – SFDN1
● Athletic Training Certification - BOC
● MI LARA License in Athletic Training
Master’s in Business Administration -
Southeastern Oklahoma State University
Bachelor’s in Athletic Training -
Saginaw Valley State University
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