Jessica Hagberg
Las Vegas,NV
Summary
Results-driven service professional prepared to excel in coordinating and optimizing service operations. Experienced in managing schedules, handling customer inquiries, and ensuring seamless communication between teams. Strong focus on collaboration, adaptability, and achieving goals. Skilled in problem-solving, multitasking, and maintaining high standards in fast-paced environment. Known for reliability and ability to thrive under changing needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Coordinator
Desert Orthopaedic Center
Las Vegas, NV
04.2024 - 05.2025
- Served as primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Oversaw scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Coordinated with vendors and suppliers to maintain optimal inventory levels of tools, equipment, and parts required for services rendered.
- Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
- Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
- Verified eligibility and compliance with authorization requirements for service providers.
- Analyzed medical records and other documents to determine approval of requests for authorization.
- Reduced turnaround time for prior authorization requests by utilizing electronic submission methods.
- Achieved high success rate in obtaining authorizations by effectively demonstrating medical necessity through comprehensive documentation and clear communication with insurance companies.
EMT-B
MedicWest Ambulance
03.2022 - 11.2022
- Improved patient outcomes by efficiently assessing, treating, and stabilizing medical conditions in emergency situations.
- Ensured timely decision-making under pressure during challenging rescue operations.
- Maintained optimal ambulance readiness by regularly inspecting vehicles for cleanliness, functionality, and proper stock levels.
- Boosted patient satisfaction through compassionate communication and empathetic care during crises.
- Optimized patient outcomes in cardiac arrest situations by accurately performing CPR and administering appropriate medications as directed.
- Expedited treatment processes through rapid identification of patients'' medical histories and allergies during emergencies.
Corpsman
United States Navy
10.2015 - 07.2020
- Rendered emergency medical treatment and administered immunization programs.
- Administered medications and treatments as prescribed by physicians.
- Championed mental health initiatives within the unit, advocating for resources and support programs for service members in need.
- Enhanced operational readiness through diligent maintenance of medical supplies and equipment.
- Promoted a safe environment by adhering to infection control protocols, reducing the risk of hospital-acquired infections significantly.
- Assisted physicians in surgical procedures, ensuring precise execution and positive patient outcomes.
- Cultivated strong relationships with local healthcare providers, facilitating seamless referral processes for specialized care services.
- Reduced recovery time with compassionate post-operative care and timely wound management.
Education
Medical Billing & Coding Program
Northwest Career College
Las Vegas, NV06-2024
Phlebotomy Program
Northwest Career College
Las Vegas, NV10-2022
Skills
- ICD-10/CPT/HCPCS
- Medical & Insurance Terminology
- Billing & Coding Software
- Online Claim Submission
- Payment & Charge Posting
- Invoicing & Collections
- Patient Education & Registration
- Front Office/Administrative Tasks
- Data Entry (Quickbooks), 10-Key
- EHR/EMR Systems
- Claim Forms & Entry: Medicare/Medicaid/Private
- Microsoft Office Suite
- HIPAA/Patient Confidentiality
- Insurance Types & Verification
Certification
- Certified Medical Billing & Coding Specialist | National Healthcareer Association
- Certified Phlebotomist | National Healthcareer Association
- EMT-B | NREMT
Timeline
Service Coordinator
Desert Orthopaedic Center
04.2024 - 05.2025
EMT-B
MedicWest Ambulance
03.2022 - 11.2022
Corpsman
United States Navy
10.2015 - 07.2020
Medical Billing & Coding Program
Northwest Career College
Phlebotomy Program
Northwest Career College