Jessica Hagler
Lincolnton ,NC
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property, and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
9
9
years of professional experience
Work History
Property Manager
Apartment Dynamics
01.2023 - Current
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Communicated effectively with owners, residents, and on-site associates.
- Kept properties in compliance with local, state, and federal regulations.
- Maximized rental income while minimizing expenses through effective planning and control.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Multi-Site Property Manager
RKW Residential
08.2019 - 01.2023
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Completed annual rent calculations using housing database software.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Assistant Community Manager
Stoneridge Apartment Homes
02.2017 - 08.2019
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Received and processed resident payments, and updated system accounts with latest information.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
Leasing Manager
Windsor Landing Apartments
03.2015 - 01.2017
- Collected, completed, and processed lease applications.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Created and submitted daily reports on leasing activities.
- Established key relationships with potential leasers and renters.
Education
High School Diploma -
Parkwood High School
Monroe, NC06.2006
Skills
- Loan Processing
- Business Administration
- Tenant relations
- Vendor Management
- Maintenance Scheduling
- Database Management
- Staff Management
- Property Management
- Marketing and Advertising
- Tenant and eviction laws
- Exceptional oral and written communication skills
- Payment Collection
- Rent collection
- Financial budgeting and reporting
Timeline
Property Manager
Apartment Dynamics
01.2023 - Current
Multi-Site Property Manager
RKW Residential
08.2019 - 01.2023
Assistant Community Manager
Stoneridge Apartment Homes
02.2017 - 08.2019
Leasing Manager
Windsor Landing Apartments
03.2015 - 01.2017
High School Diploma -
Parkwood High School
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