Jessica Hagman
Oklahoma City,OK
Summary
Knowledgeable director with over 17 years of experience in healthcare bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
26
26
years of professional experience
1
1
Certification
Work History
HR Compliance Director
Children's Health System Of Texas
Dallas, TX
11.2023 - Current
Director HR Compliance & Shared Services
Children's Health System Of Texas
Dallas, TX
06.2022 - Current
- Oversee Human Resources Shared Services (HRSS) service delivery team to ensure high client satisfaction, process efficiency and streamlined operations
- Develop standardized processes to accurately respond to inquiries timely
- Quality oversight of HR regulatory compliance requirements to ensure timely and accurate adherence, tracking, and reporting
- Collaborate in analyzing, developing and implementing solutions to drive consistency and operational productivity as well as reduce cost
- Support HR organizational / transformation changes, change management, process redesign and further centralizing activities
- Plan and coordinate market rounding to share and highlight benefit offerings during peak times (open enrollment, etc.)
- Establish key performance indicators for HRSS goals to meet and/or exceed service level agreements
- Develop, maintain and implement effective performance management strategies, for all teams to ensure on-going feedback for performance improvement and ongoing training development
- Ensure timely and accurate documentation of HR processes to appropriate respond to employee inquiries
- Stay updated on COE process and plan changes to include HRIS, Compensation, Benefits, Employee Relations, Absence Management, and Talent Acquisition; participate in discussions prior to change to ensure administrative challenges are met
- Function as internal consultant in the area of regulatory readiness and HR compliance, including (but not limited to): Oversee and coordinate HR department activities in the areas of regulatory compliance and accreditation, ensuring HR record integrity.
Manager HR Regulatory Compliance
Children's Health System of Texas (CHST)
Dallas, TX
01.2020 - 06.2022
- Function as internal consultant in regulatory readiness and HR compliance, including (but not limited to): Oversee and coordinate HR department activities in the areas of regulatory compliance and accreditation, ensuring HR record integrity
- Oversee the pre-employment and non-employee processes to include background checks, drug screens and license verifications, when applicable, to ensure compliance with internal policies and regulatory requirements
- Perform periodic audits of new hire files to ensure compliance according to legal and policy standards
- Review and escalate, as appropriate, any pre-employment discrepancies revealed through background checks and drug screens and coordinate resolution with involved parties
- Represent HR during regulatory visits and ensure HR's response during regulatory activities meets agency and organizational standards and supports the overall goals of Children's Health
- Provide direction and guidance to HR, organizational leaders and staff about regulatory requirements that impact their work and processes
- Maintain thorough understanding of current regulatory standards, regulations and requirements of The Joint Commission, the Centers for Medicare and Medicaid Services, the State of Texas and other agencies as they relate to Human Resources
- Maintain proficiency in knowledge and application of Federal and State employment law and best practices to effectively monitor, revise, sunset, and propose new policies to support expert consulting to HR and organizational leaders
- Develop processes and procedures to facilitate organization compliance, to include recommending policy updates as necessary
- Lead the ongoing review and evaluation of the HR continuous regulatory readiness program
- Direct and participate in the development and implementation of systems and procedures to assess, monitor and improve HR's regulatory compliance and ensure continuous regulatory readiness.
HR Regulatory Compliance Consultant
Children's Health System of Texas (CHST)
Dallas, TX
10.2017 - 12.2019
- Managed and participated in HR regulatory readiness/survey and compliance activities and continued to oversee processing of students for the organization
- Collaborated with Accreditation staff and leadership to establish priorities for regulatory activities and develop/implement systems and processes that ensure continuous regulatory readiness
- Added responsibility of restructuring processing for Non-Employee similar to students to ensure onboarding, compliance, and tracking.
- Cultivated and maintained relationships to promote positive work culture.
- Developed and presented new ideas and conceptualized new approaches and solutions.
- Coordinated activities with other departments to expedite work and improve collaboration.
- Led cross-functional teams in the development of innovative solutions to complex problems.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
Senior Affiliation Specialist/Student Services Program Manager
Children's Health System of Texas (CHST)
Dallas, TX
04.2014 - 10.2017
- Centralized department that onboards over 2,000 affiliated students for the system annually
- Collaborate with leadership to determine the optimal quantity of students and to establish priorities and criteria for students from desirable programs
- Develop and administer processes that ensure rigorous student compliance screening, onboarding, and tracking
- Establish and disseminate organizational standards to hosting departments
- Lead advisory group, manage contract process, SME including regulatory compliance, evolving customer demands, and factors that differentiate the organization in the market
- Solve complex problems; exercises judgment based on the analysis of multiple sources of information, explain difficult or sensitive information, and operate independently
- Educate departments on onboarding compliance and ongoing student requirements
- Develop and deliver training to support knowledge deficits
- Provide guidance and direction to administrators for non-routine requests and escalate requests for exceptions as needed
- Engage host department leadership to ensure consistent criteria are employed when making student affiliation decisions
- Manage all operational functions related to student affiliations
- Create and maintain application resource materials for student applicants
- Ensure compliance with all pre-arrival requirements
- Facilitate student access to orientation materials
- Recommend improvements to Children's student onboarding processes
- Research and recommend solutions for new or unusual placement requests
- Address concerns about students/instructors, and student/instructor concerns about staff
- Serve on administrative boards of local universities, addressing practice consistently, student requirements, and legislative changes
- Develop, monitor, analyze, and report quality metrics, including ROI
- Utilize methodology that includes compliance audits and customer satisfaction surveys and recommend and implement action plans that address improvement opportunities.
Administrative Assistant/Clinical Affiliation Liaison
Children's Health System of Texas (CHST)
Dallas, TX
04.2007 - 04.2014
- Coordinate Clinical Affiliation Program for Undergraduate nursing programs between organization and hosting departments
- Manage, facilitate, and coordinate programs in collaboration with schools, educators, contracts, and nursing
- Coordinate schedule each semester, facilitate orientation of instructors, communicate all necessary information, and maintain ongoing program evaluation
- Support Director, 2 Managers, and 28 Educators in the Clinical Education Department and perform administrative functions as needed
- Develop and implement new office management procedures according to changing office situations to streamline or automate processes or eliminate conflict/duplication
- Direct the administrative services of the department.
Office Manager/Human Resources Manager
Pacific Wholesale Mortgage
Pasadena, CA
05.2003 - 04.2007
- Played a critical role in supporting the CEO and successfully managing daily operations throughout various company stages, including its establishment and subsequent expansion. Supported a team comprising of five employees and 50 contractors.
- Drove HR initiatives such as hiring, training coordination, supervision and employee separation
- Created HR calendar and Policies and Procedures Handbook
- Collaborated with attorneys to create Agreements and Policies keeping us within state and federal compliance for brokers
- Successfully coordinated move to new location and expansion, negotiating leases for office, purchasing furniture, overseeing installation of server and computer equipment, phone system, software, and miscellaneous equipment
Assistant Property Manager
Crowne Partners, Inc.
Las Vegas, NV
12.2000 - 05.2003
- Assisted in daily operations of two 200+ unit luxury apartment complexes to maintain maximum occupancy level
- Supervised staff to ensure resident satisfaction and quality product
- Reviewed credit reports and processed applications for prospective residents
- Prepared daily and monthly financial statements for submission to the corporate office
- Wrote dispositions for move-outs and filed tenant evictions.
Assistant Property Manager
Bigelow Management, Inc.
Las Vegas, NV
05.2000 - 12.2000
- Hired, trained and supervised staff of 40+ to accomplish individual jobs in order to maximize occupancy level of 996-unit complex
- Responsible for scheduling, attendance, evaluations, and production levels
- Oversaw sales, customer satisfaction, product, collections and revenue, and curb appeal.
Wedding Chapel Coordinator and Supervisor
Mirage Resorts, Inc.
Las Vegas, NV
11.1998 - 05.2000
- Supervised daily operation of the hotel wedding chapel
- Managed and trained staff to maintain positive staff and customer relations
- Assisted with interview and hiring
- Prepared financial and analytical reports
- Directed and preformed high volume, detail oriented, repetitive work.
Education
Bachelor’s Degree - Organizational Management
Ashford University
09.2009
Skills
- Thrive in fast-past environments
- Possess strong problem solving & organizational skills
- Able to multi-task & handle stress filled situations
- Dependable and detail oriented
- Excellent oral, written and inter-personal skills
- Staff Management
- Business Planning
- Project Management
- Contract Negotiation
- Legal and Regulatory Compliance
- Cross-functional team leadership
- Strategic Planning
- Budget Management
- Hiring and Retention
- Human Resources Management
- Verbal and written communication
- Program Management
- Contract and Vendor Management
- Corporate Communications
- Issues Resolution
- Rules and regulations
Certification
PHR
References
References available upon request.
Timeline
HR Compliance Director
Children's Health System Of Texas
11.2023 - Current
Director HR Compliance & Shared Services
Children's Health System Of Texas
06.2022 - Current
Manager HR Regulatory Compliance
Children's Health System of Texas (CHST)
01.2020 - 06.2022
HR Regulatory Compliance Consultant
Children's Health System of Texas (CHST)
10.2017 - 12.2019
Senior Affiliation Specialist/Student Services Program Manager
Children's Health System of Texas (CHST)
04.2014 - 10.2017
Administrative Assistant/Clinical Affiliation Liaison
Children's Health System of Texas (CHST)
04.2007 - 04.2014
Office Manager/Human Resources Manager
Pacific Wholesale Mortgage
05.2003 - 04.2007
Assistant Property Manager
Crowne Partners, Inc.
12.2000 - 05.2003
Assistant Property Manager
Bigelow Management, Inc.
05.2000 - 12.2000
Wedding Chapel Coordinator and Supervisor
Mirage Resorts, Inc.
11.1998 - 05.2000
Bachelor’s Degree - Organizational Management
Ashford University
PHR
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