Jessica Hahn
Oak Park,IL
Summary
Passionate Barista with exceptional social skills, communication abilities and customer service background. Dedicated to crafting high-quality products efficiently, and creating a culture of welcoming among team members. Pursues every opportunity to proactively address issues and keep everything running smoothly. Carries a food handlers license.
Overview
6
6
years of professional experience
Work History
Barista
Whirlwind Coffee Co.
08.2023 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Stayed up-to-date on roast offerings, green origins, and tasting notes and relayed roast information to customers and teammates.
Receptionist (Remote)
Mississippi Reproductive Freedom Fund
03.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
Theater Usher
Classic Cinemas
02.2024 - 04.2024
- Ensured safety and comfort of guests by promptly addressing any concerns or issues that arose.
- Contributed to a positive theater atmosphere for patrons with friendly assistance in seating and navigation.
- Facilitated smooth entry and exit of guests during performances, minimizing disruptions and maintaining order.
- Assisted patrons with disabilities, ensuring they had comfortable access to seating areas and other accommodations.
- Collaborated with fellow ushers to maintain a clean and organized theater environment at all times.
- Supported ticket-taking process, verifying accuracy and quickly resolving any discrepancies or confusion.
Supervising Barista
Starbucks
11.2019 - 03.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Created a culture of welcoming and connection within the café.
Cash Management
Target
10.2020 - 02.2021
- Counted and balanced 20+ cash drawers per day.
- Counted, maintained and ordered cash for a $25,000 safe.
- Maintained the cash office, cleaned the desk and printed and stocked all paperwork that would be needed on a day-to-day basis.
Coffee Bar and Bakery
Whole Foods
09.2019 - 11.2019
- Oversaw daily coffee shop operations according to company policies.
- Inspected coffee shop regularly for safety, healthy code, or maintenance concerns.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Verified prepared food met standards for quality and quantity before serving to customers.
Prepared Foods
Whole Foods
08.2018 - 09.2019
- Maintained high level of efficiency in fast-paced work environment.
- Greeted customers with friendly demeanor to enhance positive guest experience.
- Arranged supplies and equipment between storage and work areas.
- Prepared food items by following recipes and product directions.
- Organized food and products by date and maintained adequate supplies.
- Stocked food items upon manger request and adhered to food safety standards at all times.
- Checked refrigerated and frozen cases and replenished low stock every day.
- Completed all hot and cold food assignments to meet deadlines for meal preparation.
- Maintained knowledge base of company pricing, products and services.
- Participated in educational opportunities to increase product knowledge.
- Offered product samples to customers, generating additional sales through taste-testing.
Education
High School Diploma -
Murrah High School
Jackson, MS05.2018
Skills
- Coffee Crafting
- POS System Operations
- Hospitality and Accommodation
- Menu Memorization
- Adaptive and Creative
- Food Preparation
- Ability to Adapt
- Operational Efficiency and Safety
- Resolving Complaints
- Daily Cash Management
- Register Balancing
- Front Counter Maintenance
- Hospitality and Professionalism
- Team Leadership
References
Kayla Roberts, Board Director, Mississippi Reproductive Freedom Fund — (769) 278-1772
Colby Oulette, Cafè Manager, Whirlwind Coffee Co. — (802) 373-4331
James Donovan, Manager, Classic Cinemas — (859) 779-2617
Timeline
Theater Usher
Classic Cinemas
02.2024 - 04.2024
Barista
Whirlwind Coffee Co.
08.2023 - Current
Receptionist (Remote)
Mississippi Reproductive Freedom Fund
03.2023 - Current
Cash Management
Target
10.2020 - 02.2021
Supervising Barista
Starbucks
11.2019 - 03.2023
Coffee Bar and Bakery
Whole Foods
09.2019 - 11.2019
Prepared Foods
Whole Foods
08.2018 - 09.2019
High School Diploma -
Murrah High School