Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Halcon

Lockeford,CA

Summary

Reliable and hardworking. Experience in coustumer service. Multitasking skills honed in fast-paced customer-focused environment.

Overview

21
21
years of professional experience

Work History

Nail Technician

Self Employed
Stockton, CA
03.2015 - Current
  • Met with clients to discuss needs, service preferences and special requests.
  • Kept detailed inventory lists for nail care supplies, polishes and gel nail colors.
  • Completed daily customer appointments and updated master schedule.
  • Resolved guest complaints.

Operations Manager, Customer Experience

Michaels Craft Store
Stockton, CA
05.2023 - 04.2025
  • Created detailed reports on operational performance metrics, such as customer satisfaction, sales, and order placement fulfillment.
  • Trained and coached new team members to work effacingly and to provide friendly customer service.
  • Conducted regular performance reviews for customer service staff in order to identify areas for improvement.
  • Managed customer complaints and resolved complex issues to maintain customer satisfaction.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Developed and implemented customer service policies and procedures to ensure a consistent and high-quality customer experience.
  • Formed and sustained strategic relationships with clients.

Bartender

Al's place
Walnut Grove , CA
05.2015 - 01.2023
  • Resolved escalated customer complaints to maximize customer satisfaction.
  • Monitored cash intake to reduce discrepancies.
  • Restocking and organizing all items that have been delivered.
  • Engaging in friendly conversations with customers daily.
  • Operated the cash register and Point of Sale (POS) system for transactions, and made proper change for cash transactions.

Cook Shift Leader

Wine Country Care Center
Lodi, CA
04.2004 - 10.2009
  • Communicated with kitchen employees, answered questions and offered insight into food preparations.
  • Kept work space clean and neat.
  • Assessed inventory levels and placed orders to replenish goods before supplies depleted.
  • Placed orders for food and supplies used for creating meals for people.

Education

High School Diploma -

Lodi High School
Lodi, CA
2003

Licensed Cosmetologist -

Marinello School of Beauty
Stockton, CA
2015

Skills

  • Organizational ability
  • Safe serving knowledge
  • Employee training
  • Customer relations
  • Cash register operation

Timeline

Operations Manager, Customer Experience

Michaels Craft Store
05.2023 - 04.2025

Bartender

Al's place
05.2015 - 01.2023

Nail Technician

Self Employed
03.2015 - Current

Cook Shift Leader

Wine Country Care Center
04.2004 - 10.2009

High School Diploma -

Lodi High School

Licensed Cosmetologist -

Marinello School of Beauty

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