Jessica Hale
FRYSC Coordinator
Wellington,Kentucky
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
18
18
years of professional experience
Work History
Family Resource Center Coordinator
Menifee County Board Of Education
07.2010 - Current
- Provided leadership, guidance and support to staff members.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Monitored program performance and outcomes for successful delivery of services.
- Participated in community events to promote services and engage with public.
- Partnered with local organizations to expand access to social and community services.
- Assessed community needs and identified resources for social and community service programs.
Medicare Billing
St. Claire Regional Hospital
10.2005 - 07.2010
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Collected payments and applied to patient accounts.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Posted payments and collections on regular basis.
- Filed and updated patient information and medical records.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Liaised between patients, insurance companies, and billing office.
- Used data entry skills to accurately document and input statements.
- Responded to customer concerns and questions on daily basis.
- Handled account payments and provided information regarding outstanding balances.
- Utilized various software programs to process customer payments.
Customer Service Representative
ATT Call Center
05.2009 - 10.2009
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Bachelor of Arts - University Studies
Morehead State University
Morehead, KY05.2006
Skills
- Volunteer Coordination
- Multicultural Sensitivity
- Written Communication
- Service Planning
- Data Collection
- Policy Implementation
- Team Leadership
- Active Listening
- Grant Writing
- Case Management
- Budget Management
- Child Advocacy
- Event Planning
- Staff Supervision
- Time Management
- Crisis Intervention
- Resource Coordination
- Referral Networking
- Community Outreach
- Conflict Resolution
- Group Facilitation
- Family Support
- Computer Literacy
- Problem Solving
- Organizational Skills
Accomplishments
Chair of the Menifee County Early Council where we have seen our Kindergarten Readiness go from 32.5% to 48% in the last year.
Chair of the KY-ASAP Board where we work with school and community to bring drug and alcohol prevention.
Regional Representative for the FRYSC Coalition. I serve as a liaison between the coalition and region 7.
In addition, I serve on the Budget and Sustainability Committee where we execute ideas such as the Spring Gala, budgeting for the coalition.
I am a member of the Community Collaborative Council in our region where we plan our Be a Heroes Conference for the Spring Semester, Child Abuse Prevention and Parent engagement meetings.
Founder of the Sweet Dreams Bed Program in Menifee County. In our four year existence we have provided in excess of 225 beds to applicable children in our County.
Timeline
Family Resource Center Coordinator
Menifee County Board Of Education
07.2010 - Current
Customer Service Representative
ATT Call Center
05.2009 - 10.2009
Medicare Billing
St. Claire Regional Hospital
10.2005 - 07.2010
Bachelor of Arts - University Studies
Morehead State University
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