Jessica Hall
Lancaster,SC
Summary
Dynamic Customer Service Manager with a proven track record at Food Lion, enhancing customer satisfaction and loyalty through effective problem-solving and team leadership. Skilled in Microsoft Office and staff training, I significantly reduced complaints and increased productivity. Expert in budget management and fostering a collaborative work environment, I drive positive outcomes and profitability.
Overview
13
13
years of professional experience
Work History
Customer Service Manager
Food Lion
01.2017 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Front Line Cook
Arby's
01.2011 - 01.2017
- Enhanced customer satisfaction by efficiently preparing high-quality meals in a fast-paced kitchen environment.
- Meticulously followed health and safety guidelines, contributing to a clean and sanitary kitchen workspace.
- Exhibited strong multitasking abilities by simultaneously managing multiple orders during peak service hours.
- Proactively communicated with front-of-house staff to ensure accurate order delivery and prompt resolution of issues.
- Supported inventory management by keeping track of ingredient usage and timely reporting low stock levels.
Education
High School Diploma -
Buford High School
Lancaster, SC05.2014
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Decision-Making
- Cash Handling
- Staff Training
- Schedule Management
- Staff Management
- Policy Enforcement
- Team Building and Leadership
- Training and mentoring
- Budgeting and finance
Timeline
Customer Service Manager
Food Lion
01.2017 - Current
Front Line Cook
Arby's
01.2011 - 01.2017
High School Diploma -
Buford High School