Jessica Hall
San Gabriel,CA
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Diligent professional with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols] and adaptable to new processes and procedures.
Overview
24
24
years of professional experience
Work History
Cashier
Sprouts Farmers Market Inc.
Pasadena , CA
09.2023 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions, and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed sales transactions to prevent long customer wait times.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Learned roles of other departments to provide coverage and keep store operational.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Helped with purchases and signed customers up for rewards program.
- Discounted purchases by scanning and redeeming coupons.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Verified customer age requirement for alcohol or tobacco purchases.
- Used suggestive selling techniques to promote add-on sales.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
- Processed customer payments quickly and returned exact change and receipts.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
- Welcomed customers, offering assistance to help find store items.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Adhered to social distancing protocols and wore mask or face shield.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Checked personal identifications during alcohol and tobacco sales.
- Offered customers carry-out service at completion of transaction.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Scanned items and checked pricing on cash register for accuracy.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Answered customers' questions and provided information on store procedures or policies.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Built and maintained productive relationships with employees.
Key Carrier
Save Mart Supermarkets - N. California Division
Fresno, CA
08.2000 - 03.2022
- Greeted customers, provided assistance and answered inquiries.
- Maintained accurate cash drawer by counting cash, checks and credit cards.
- Processed sales transactions quickly and accurately while maintaining proper security of all monies and media at the registers.
- Resolved customer issues in a professional manner.
- Stocked shelves with merchandise and kept store clean and organized.
- Provided excellent customer service to ensure customer satisfaction.
- Assisted customers with product selection, location, pricing information, returns and exchanges and special orders as needed.
- Verified that all coupons were applied correctly to transactions.
- Replenished merchandise on shelves according to planogram specifications.
- Performed inventory counts as required by management team.
- Reconciled daily register receipts against shift reports for accuracy.
- Organized backroom stock areas according to company guidelines.
- Balanced end-of-day deposits using bank deposit slips in accordance with company procedures.
- Operated POS system to process payments from customers.
- Adhered to all safety regulations when handling merchandise or operating equipment.
- Assisted other departments as needed with stocking shelves, cleaning up spills or assisting customers.
- Followed opening and closing procedures as outlined by the manager.
- Identified theft attempts or suspicious behavior in accordance with company policies.
- Monitored surveillance cameras throughout the store for safety purposes.
- Participated in physical inventories as requested by management team.
- Ensured compliance with all state laws regarding alcohol sales.
- Supervised bank deposits and security procedures to support store opening and closing.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Sorted incoming shipments for accuracy prior to stocking shelves.
- Assisted in general housekeeping to maintain store image.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Collaborated with management to determine key tasks and delegate to staff members.
- Partnered with store leadership team to learn and understand management processes and reports.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
- Facilitated and developed lasting relationships with clients to increase client retention.
- Developed extensive product knowledge, growing revenue and building consumer base.
- Captured customer information to maximize future clienteling opportunities.
- Provided feedback to management on customer needs and preferences to improve product offerings.
- Handled customer inquiries and complaints with professionalism and patience.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Supported long-term business strategies, generating guest relations feedback for process improvements.
- Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
- Collaborated with company departments to guarantee cohesive branding and strategic product placement.
- Built lasting client relationships by organizing and planning sales events.
- Processed credit card payments and counted back change and currency with accuracy rate.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
- Researched out-of-stock items to find additional inventory in other store locations.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Managed daily operations, client relations and IT.
- Mentored newly hired staff in upselling techniques to improve sales.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Coached staff on strategies to enhance performance and improve customer relations.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Used Point of Sale register system to complete transactions.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Trained, managed and motivated employees to promote professional skill development.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Directed and supervised staff performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Counted and balanced registers.
Education
Associate of Arts - Criminal Justice
Pasadena City College
Pasadena, CA05-2024
Associate of Arts - Criminal Justice
Fresno City College
Fresno, CA05-2018
High School Diploma -
Kerman High School
Kerman, CA05-2000
Skills
- Cash Register Operation
- Customer Service
- Customer Assistance
- ID Verification
- Product Recommendations
- Payment Processing
- Returns processing
- Payment Collection
- Cash Management
- Drawer balancing
- POS Systems
- Cash Handling
- Loss Prevention
- POS system operations
- Cleaning and sanitizing
- Ordering and stocking
- Complex Problem-Solving
- Order Verification
- Loyalty Program Promotion
- Payment posting
- Issue Resolution
- Guest inquiries
- Order Taking
- Scanner operations
- Proficient in [Software]
- Time management skills
- Inventory Management
- Money Handling
- Staff Mentoring
- Daily Reporting
- Customer service excellence
- Retail Merchandising
- Liquor Law Compliance
- Inventory Control
- Conflict Resolution
- Sales expertise
- Organizational abilities
- Liquor regulations and compliance
- Customer Relations
- Credit and cash transactions
- Order Packaging
- Report Preparation
- Staff Training
- Currency counting
- Product Knowledge
- Expense Tracking
- Written and verbal communication
- Merchandise Restocking
- Regulatory Compliance
- Cash Drawer Balancing
- Records Maintenance
Languages
Spanish
Professional
Timeline
Cashier
Sprouts Farmers Market Inc.
09.2023 - Current
Key Carrier
Save Mart Supermarkets - N. California Division
08.2000 - 03.2022
Associate of Arts - Criminal Justice
Pasadena City College
Associate of Arts - Criminal Justice
Fresno City College
High School Diploma -
Kerman High School