Jessica Hall
Ocala
Summary
I have been working since i was 16 years old while I studied to get my high school diploma, which I received at the age of 17. I was promoted to manager at 18 years old, after working for my employer for a year and have maintained that position for over 3 years.
Overview
6
6
years of professional experience
Work History
Manager
Five Star Pizza
06.2021 - Current
- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
- Trained and mentored staff on best practices in food preparation and customer service.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends, enhancing menu offerings based on customer preferences.
- Developed training materials to improve onboarding processes for new employees.
- Coordinated promotional events, increasing customer engagement and brand visibility in the community.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty through effective communication.
- Led team meetings to discuss performance metrics, fostering a culture of continuous improvement among staff.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Cashier
Freddys Frozen Custard And Steakburger
03.2020 - 06.2021
- Operated cash register and processed customer transactions efficiently.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
- Assisted in inventory management by restocking shelves and monitoring product availability.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Trained new staff on cash handling procedures and customer service protocols.
- Engaged customers with promotions, increasing awareness of store offerings.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
GED -
Marion Technical
Ocala, FL11.2020
Skills
I am highly dependable, a quick learner, and I have great organization skills I communicate really well, I handle tasks efficiently, and I’m very personable
Timeline
Manager
Five Star Pizza
06.2021 - Current
Cashier
Freddys Frozen Custard And Steakburger
03.2020 - 06.2021
GED -
Marion Technical